Dev Chopra
Sydney,Canada
Summary
Experienced Technical Support Analyst with a strong background in troubleshooting software, hardware, and network issues. Adept at providing timely and effective solutions to end users, ensuring system efficiency, and enhancing customer satisfaction. Skilled in analyzing complex technical problems, collaborating with teams, and delivering clear, concise technical guidance. Committed to continuous improvement and contributing to operational success.
Overview
4
4
years of professional experience
Work History
Assistant Manager (Customer Relations)
CAPE TRAVELS
08.2023 - Current
- Managing and responding to customer queries through various channels (email, phone, etc.)
- Assisting in resolving customer issues and escalating when necessary
- Monitoring customer feedback and identifying areas for improvement
- Supporting the implementation of customer service policies and procedures
- Assisting in training and guiding customer service staff
- Maintaining customer records and ensuring follow-ups on pending issues
- Collaborating with teams to improve overall customer experience
Technical Support Analyst
MCI Call Centre
06.2022 - 05.2023
- Handled inbound customer calls, troubleshoot technical issues related to products or services, and provided effective solutions
- Used remote tools, documented cases, and escalated complex problems when necessary, ensuring high customer satisfaction and efficient issue resolution
Cashier
NEEDS CONVENIENCE STORE
09.2021 - 04.2022
- Monitoring inventory levels, handling cash and card payments, and ensuring items are organized
Troubleshooting Agent
ECLERX PVT. LTD
07.2020 - 06.2021
- Diagnosing and resolving technical issues for clients, providing timely solutions, and ensuring smooth operation of systems or software
- Handled customer inquiries, documented issues, and escalated complex cases as needed while maintaining excellent customer service
Education
2 years’ Diploma - Business Administration, Accounting and Business Analytics
Nova Scotia Community College
High School - Commerce Background
6 months’ Educational Internship -
IDFC Bank
Skills
- Troubleshooting
- System Administration
- Technical Documentation
- Remote Support Tools
- Ticketing Systems
- Basic Networking
- Clear Communication
- Critical Problem-Solving
- Empathetic Customer Interactions
- Time Management
- Adaptability
- Teamwork
- Active Listening
- Customer Satisfaction
Languages
English
Hindi
Sanskrit
Punjabi
Timeline
Assistant Manager (Customer Relations)
CAPE TRAVELS
08.2023 - Current
Technical Support Analyst
MCI Call Centre
06.2022 - 05.2023
Cashier
NEEDS CONVENIENCE STORE
09.2021 - 04.2022
Troubleshooting Agent
ECLERX PVT. LTD
07.2020 - 06.2021
High School - Commerce Background
6 months’ Educational Internship -
IDFC Bank
2 years’ Diploma - Business Administration, Accounting and Business Analytics
Nova Scotia Community College
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