DESTINY PLATA

• Managed patient check-in and appointment scheduling using electronic health record systems.
• Managed high volume calls, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained accurate record-keeping by updating patient information and verifying insurance coverage.
• Ensured compliance with HIPAA regulations while handling sensitive patient information.
• Processed billing procedures accurately to facilitate prompt payment from patients and insurance providers.
• Assisted in maintaining organized patient files and documentation for efficient access.
• Collaborated with medical staff to streamline patient flow and improve service delivery.
• Maintained inventory of office supplies and medical forms to ensure operational efficiency.
• Trained new reception staff on office protocols and customer service best practices.

• Oversaw front desk operations, greeting visitors and directing them to appropriate personnel to enhance visitor experience.
• Supported administrative functions by answering phones and responding to inquiries with efficiency.
• Scheduled appointments and coordinated meeting logistics for staff and clients.
• Handled incoming and outgoing mail, ensuring timely delivery of essential documents to facilitate communication.

• analyzed I-589 and I-129 applications to organize and audit files effectively
• check files for completion before submission and recognize and escalate complex errors
• scanned and distributed confidential documents to appropriate systems or staff
• managed special projects to improve team workflow and productivity
• executed tasks across all floors, including work distribution and case file assembly, ensuring timely completion of work needed on all floors including distribution of work, assembling case files, and collecting finished work
• adapt to new processes demonstrating self-reliance by meeting and exceeding work flow needs
• possess a high knowledge of DHS/USCIS computer operating systems such as CLAIMS, ELIS, CIS2, Global, PCQS, and RAILS
• update and collect data reports using excel, word, and communicate via outlook

Supervisor - Sarah Rubio (562) 446-3888