Myrna Galvez

Reduced wait times for callers, promptly answering phone lines and directing calls as needed.

• Interacted with customers by phone, email, or in-person to provide information.
• Maintained clean reception area to promote positive, professional environment for clients.
• Ensured welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Maintained high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.

Contributed to the company's positive image by consistently delivering exceptional service to clients and visitors.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered multi-line phone system and enthusiastically greeted callers.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted management with administrative tasks such as data entry, filing, and report generation as required.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Routed business correspondence, documents, and messages to correct departments and staff members.

• Assisted office manager with tracking inventory and restocking examination rooms and stations.
• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
• Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
• Enhanced overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
• Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
• Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in timely manner.
• Promoted positive work atmosphere among colleagues through open communication channels, fostering teamwork within clinic setting.
• Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
• Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
• Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
• Triaged patients in-person and via telephone to help optimize clinical resources.
• Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
• Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
• Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in professional manner.
• Maintained confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
• Ordered prescription refills on behalf of existing office patients.
• Ensured optimal clinic operations by coordinating staff schedules, handling supply orders, and monitoring inventory levels.
• Cross-trained in front-office procedures to back up reception staff.
• Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
• Registered new patients and updated existing patient demographics by collecting detailed patient information.
• Transmitted paperwork between providers and insurance companies to facilitate billing.
• Kept equipment operating by following operating instructions and troubleshooting any problems.
• Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
• Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
• Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.