DESTINY GRANDISON
Summary
Dedicated individual with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Serco-NA, Inc
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
PACKAGE HANDLER
UPS
04.2021 - 05.2023
- Removed jams and unblocked conveyor system to maintain flow of goods
- Monitored outgoing packages for proper labels and accurate address information
- Lifted and unloaded containers of parcels onto equipment for transportation to sort station
PSW STUDENT, Seneca College/Ina Grafton Gage Home
09.2021 - 12.2021
- Built strong relationships with residents to deliver emotional support and companionship
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
RECEIVER
Walmart
07.2017 - 04.2021
- Receiving and scanning in merchandise
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment
- Adhered to tracking, documentation and control standards in order to reduce loss and maintain compliance
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Managed to correctly receive orders and complete all paperwork on days with extremely high volume of deliveries.
SALESFLOOR ASSOCIATE
Walmart
07.2017 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Greeted customers, helped locate merchandise and suggested suitable options
- Operated cash register for cash, debit and credit card transactions with excellent accuracy levels
- Volunteered for extra shifts during holidays and other busy periods
- Awarded monthly shining star twice & yearly shining star one time
SALES ASSOCIATE
Old Navy
10.2016 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Folded and arranged merchandise in attractive displays to drive sales
- Engaged with customers to build rapport and loyalty
Education
high honours -
Certificate, Personal Support Worker -
Seneca College
King City, ON01.2022
Certificate, 911 Emergency Services Communications - undefined
Seneca College
King City, ON06.2019
High School Diploma - undefined
Winston Churchill Collegiate Institute
Toronto, ON06.2017
Skills
- Customer Service (6 years)
- Cash Handling (5 years)
- Fraud Training
- Organization
- Excellent Interpersonal skills
- Efficient Multitasking
- Dependability and Honesty
Certification
G Class Driver's License
First Aid & CPR Certification
Timeline
Customer Service Agent
Serco-NA, Inc
06.2023 - Current
PSW STUDENT, Seneca College/Ina Grafton Gage Home
09.2021 - 12.2021
PACKAGE HANDLER
UPS
04.2021 - 05.2023
RECEIVER
Walmart
07.2017 - 04.2021
SALESFLOOR ASSOCIATE
Walmart
07.2017 - 04.2021
SALES ASSOCIATE
Old Navy
10.2016 - 06.2017
high honours -
Certificate, Personal Support Worker -
Seneca College
Certificate, 911 Emergency Services Communications - undefined
Seneca College
High School Diploma - undefined
Winston Churchill Collegiate Institute
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