Destiny Castel
Sunland
Summary
Customer Service and Team Management Professional with a track record of enhancing operational efficiency and improving customer satisfaction through effective communication and appointment scheduling. Managed inventory processes and fostered team collaboration to achieve business goals. Organized receptionist with experience in handling phone inquiries and maintaining schedules, dedicated to delivering results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Receptionist
Blinds and Shutters of all KInds
Santa Clarita
03.2026 - Current
- Greeted customers warmly and provided information about our products and services.
- Managed incoming calls, directing inquiries efficiently to appropriate departments.
- Responded promptly to customer inquiries via email and phone communication.
- Scheduled appointments for consultations and installations with clients.
- Coordinated and confirmed client appointments, ensuring timely consultations and maximizing schedule utilization.
- Processed customer orders accurately using company software systems.
- Processed customer payments accurately using cash registers or point-of-sale terminals, adhering to company policies and procedures.
Lead Cashier, Service Desk Lead
The Home Depot
01.2021 - 01.2026
- Oversaw cashier team to identify strengths and weaknesses in customer service and payment processing.
- Supervised cashier team to ensure efficient customer transactions.
- Trained new cashiers on register operations and customer service standards.
- Managed cash handling procedures and maintained accurate cash drawers.
- Assisted customers with inquiries and resolved transaction issues promptly.
- Handled escalated customer service issues professionally and courteously.
- Communicated promotions and sales information to increase customer engagement and drive sales.
- Collaborated with management to improve checkout processes and reduce wait times.
- Managed order placements and scheduled customer installation appointments to streamline service.
Store Manager
Popcornopolis
Universal City
01.2018 - 01.2021
- Managed daily operations and staff scheduling for a high-traffic retail environment.
- Oversaw inventory management and ensured product quality standards were met consistently.
- Developed promotional strategies to increase product visibility and customer engagement.
- Led team meetings to communicate goals, expectations, and operational updates effectively.
- Monitored sales trends to adjust merchandising displays and optimize store layout.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Intern
Olive View Hospital
Sylmar
08.2016 - 06.2019
- Supported triage assessments by gathering patient information and vital signs to facilitate timely care.
- Prepared and restocked medical supplies across ER departments to ensure readiness for patient treatment.
- Collaborated with nursing staff to deliver essential supplies and equipment for effective patient care.
- Followed infection control procedures to maintain a sterile environment.
- Assisted in transporting patients to and from the Emergency Room.
- Ensured patient confidentiality when communicating with family members.
- Maintained up-to-date knowledge of hospital policies, procedures, regulations, standards of practice and infection control protocols.
- Interacted with visitors to provide directions and information about ER procedures. and directed them to appropriate areas of the ER.
- Transported specimens between clinical departments according to established protocols.
Education
Associate of Science - Sonography
CBD College
Los Angeles, CA01-2026
Graduate Certificate - Phlebotomy
Los Angeles Community College
Northridge, CA08-2023
High School Diploma -
Sylmar Biotech Health Academy
Sylmar, CA06-2018
Skills
- Customer service
- Appointment scheduling
- Customer support
- Product knowledge
- Inventory management
- Multi-line telephone operation
- Office management
- Time management
- Organizational skills
- Cross-functional teamwork
- Team leadership
- Verbal and written communication
- Health and safety
- Communication skills
- Inventory coordination
Volunteer Experience
- Beach Clean up with Pratt & Whitney, 2012, 2013
- Relay for life leader, 2014, 2015, 2017
- Volunteering with Boeing serving and making meals for people
- SOS Mentor at Olive Vista Middle School, 2014
- Articulation, Mentor/Assist incoming 8th graders, 2017, 2018
- Team Depot (The Home Depot), 2022, 2024, 2025, 2026
- Shepherd of the Hills volunteer for homeless, 2025, 2026
Awards
- Employee of the month (8 Homer awards), 08/01/24
- Promoted to Team Lead after successfully training new hires in 6 months, 01/01/24
- Phlebotomist certification, 01/01/23
Languages
- English
- Spanish
Timeline
Receptionist
Blinds and Shutters of all KInds
03.2026 - Current
Lead Cashier, Service Desk Lead
The Home Depot
01.2021 - 01.2026
Store Manager
Popcornopolis
01.2018 - 01.2021
Intern
Olive View Hospital
08.2016 - 06.2019
Associate of Science - Sonography
CBD College
Graduate Certificate - Phlebotomy
Los Angeles Community College
High School Diploma -
Sylmar Biotech Health Academy