Destinee Anderson
Granada Hills
Summary
Integrity driven and motivated professional, who is able to provide elevated customer service in high volume retail and fast-paced settings. Successful at collaborating with peers and leaders to maximize productivity in order to deliver the best possible customer experience.
Overview
10
10
years of professional experience
Work History
Host
LA Cha Cha Cha
02.2023 - Current
- Took reservations, monitored seating, and informed guests of accurate wait times.
- Answered guests questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Host
Home restaurant
04.2022 - 03.2023
- Greets guests in a warm and friendly manner.
- Seats guests and manages floor plan.
- Monitors restaurant activity to update seating and dining flow.
- Assists with other side work; bussing tables, running drinks, to-go orders, etc.
Barback
Mezcalero
07.2022 - 11.2022
- Works alongside bartenders to assist with making any cocktails.
- Replenishes ice, glassware, garnishes, etc.
- Shadows bartenders to learn new cocktail recipes.
- Stocks fridge with any necessary juices, garnishes, beer, etc.
- Preps all batched juices used for specialty cocktails.
ORDERING MANAGER
Sivan Windows and Doors
06.2021 - 04.2022
- Reviews the customer's signed agreement, measurements taken, and any discrepancies between the two.
- Negotiates any additional pricing with customers.
- Builds quotes using different manufacturer programs.
- Manages the Northridge, San Diego, and San Jose branches for the Ordering Department.
- Communicates efficiently with customers regarding the details of their order.
- Maintains a close relationship with all manufacturer inside sales representatives.
Barista
Philz Coffee
01.2020 - 02.2021
- Described menu items to customers and suggested drinks based on stated preferences.
- Helped create new recipes and adhered to recipe and presentation standards for any specialty drinks.
- Memorized all customer drink orders and served them on time without delay.
- Maintained a clean work station and helped clean the store on any down time.
Services Coordinator
Sephora USA Inc.
11.2018 - 01.2020
- Coordinate business trends for multiple areas to increase optimization by driving client bookings and engagement with services, classes and events.
- Ensure that strong partnerships are created with brand representatives by scheduling store visits supporting the brand with selling, trainings and events.
- Established quality standards for service team members and evaluated progress.
- Solicited feedback from team and leaders to improve existing service programs.
- Piloted service programs for the organization.
Color Consultant
Sephora USA Inc.
11.2015 - 11.2018
- Drove excellent client service, offered store loyalty programs, and performed services at the beauty studio.
- Educated each client to further their experience and needs by utilizing the technology provided to ensure meeting store metrics.
- Supported all areas of the store when needed.
- Contributed to gaining customer loyalty by supporting the Sephora Rewards program.
Sales Associate
Forever 21
10.2013 - 11.2015
- Exceeded sales of apparel and accessories by applying knowledge of customer preferences and active listening skills and trends.
- Trained new sales associates on effective service and operational strategies to maximize team performance.
- Performed floor moves, merchandising, and display maintenance to keep sales areas well-stocked, organized and current.
Education
Licensed Esthetician -
Academy For Salon Professionals
Northridge, CA05.2023
Make-up Designory
Burbank, CA11.2014
High School Diploma -
Options For Youth
Sylmar, CA10.2013
Skills
- Clear and effective communication
- Customer service
- Problem solving
- Excellent memory and attention to detail
- Team building
- Advanced POS system trained
Timeline
Host
LA Cha Cha Cha
02.2023 - Current
Barback
Mezcalero
07.2022 - 11.2022
Host
Home restaurant
04.2022 - 03.2023
ORDERING MANAGER
Sivan Windows and Doors
06.2021 - 04.2022
Barista
Philz Coffee
01.2020 - 02.2021
Services Coordinator
Sephora USA Inc.
11.2018 - 01.2020
Color Consultant
Sephora USA Inc.
11.2015 - 11.2018
Sales Associate
Forever 21
10.2013 - 11.2015
Licensed Esthetician -
Academy For Salon Professionals
Make-up Designory
High School Diploma -
Options For Youth
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