Summary
Overview
Work History
Education
Skills
Courses & qualifications
REFERENCES
Timeline
Generic

Yasmin Lee

Whistler

Summary

Experienced professional with foundational knowledge of various areas within the hospitality industry and customer service. With an adaptable attitude and a quick learning ability, striving to obtain further knowledge and experience through opportunities abroad.

Customer-focused individual striving to deliver exceptional service to each and every guest, providing them with an experience that they can take away with them. Skilled in high volume environments, with strong interpersonal skills.

Known for creating comfortable customer environments and managing time for optimal workflow and efficiency.

Overview

9
9
years of professional experience

Work History

Host / Barista

The Westin Resort & Spa
04.2025 - Current
  • Taking reservations and to-go orders via phone and in person, informing guests of correct wait times and relevant information.
  • Answering customer inquiries regarding restaurant operation, menu information and knowledge about the local whistler area.
  • Handle a high volume of guests while remaining calm and ensuring to meet each guests needs and treating them with kindness and patience.
  • Preparing and serving a range of to-go food and beverages whilst keeping wait times as minimal as possible.

FOH / Barista

Two Before Ten
11.2024 - Current
  • Preparing and serving a large volume of espresso beverages for dine in and takeaway
  • Approaching all customers with a friendly nature, ensuring they feel comfortable and welcome throughout their entire stay
  • Providing guests with table service and staying up to date about relevant information about the menu and specials, also upselling where possible
  • Inspect dishes for cleanliness before serving them to customers
  • Maintaining presence throughout meals to assist guests with additional food and beverage requests
  • Clearing, resetting, and ensuring that service areas are always presentable
  • Monitor inventory and restocked food and beverage supplies as needed
  • Participated in ongoing training to enhance job skills and knowledge
  • Working as a team with colleagues to provide seamless and efficient service

Barista / FOH

Yonder
09.2023 - 10.2024
  • Set up, operation, and pack down of the espresso machine daily, maintaining a high standard of cleanliness
  • Adjusting the grind when necessary to ensure espresso shots are pouring at the desired length, according to coffee supplier recommendations
  • Serving an average of 250 beverages daily, tailored to each individual's order
  • Ensuring a high level of consistency and presentation on each beverage, this includes knowledge of a range of latte art techniques
  • Memorizing returning customers' names and orders to make them feel welcomed and cared for
  • Monitoring stock and notifying the manager of items needed, including a monthly stocktake
  • Building strong working relationships with a diverse team

Lift Operator

Coronet Peak Ski Area - NZSKI
06.2023 - 10.2024
  • Set up and pack down of lift areas each day
  • Carrying out mandatory daily pre-operational safety checks of the lift, and communicating with other team members and departments before loading passengers onto the chair
  • Operated chairlift control panel, monitored speed settings and adjusted accordingly based on load capacity and weather conditions
  • Managed crowd control and provided directions to passengers, enhancing their experience and safety
  • Established a friendly rapport with guests, providing information about activities available in the resort area, to allow them to feel comfortable and have a unique experience
  • Recognised unsafe behavior among riders, warned them appropriately, and if necessary barred them from using the lift again until they had received further instruction in ski etiquette
  • Maintenance of load and unload ramps throughout the day, and taking care of tools and equipment
  • Assisting ski patrol with the end-of-day mountain sweep to ensure everyone leaves the mountain safely

Barista / Bartender / Food and Beverage Attendant

JJ's at the Marina Seafood Restaurant
10.2018 - 05.2023
  • Greeting and seating new and returning customers with a welcoming attitude to develop strong customer rapport and loyalty
  • Take customers' orders with confidence and knowledge of all set menu items and rotating specials
  • Adhere to food health and safety regulations, and maintain a clean and hygienic dining and work space with a high level of organization.
  • Set up, operating, cleaning, and maintenance of the coffee machine, grinder, and other equipment
  • Memorise, prepare & serve a wide range of alcoholic and non-alcoholic beverages including custom cocktails & smoothies
  • Liase with suppliers and manage the ordering and receiving of front of house inventory
  • Upkeep & promotion of social media platforms & marketing on website, using 'wordpress' platform
  • Supervise the team I work with to ensure a positive, productive & inclusive workspace

Barista / FOH

Bay Wharf Cafe
12.2016 - 08.2018

Education

Higher School Certificate - HSC -

Batemans Bay High School
12.2019

Skills

  • Clear effective communication
  • Efficient order taking
  • Menu expertise
  • Coffee expertise
  • High volume dining
  • Safe food handling
  • POS operation
  • Inventory management
  • Adaptability under pressure
  • Customer feedback management
  • Team collaboration
  • Attention to detail

Courses & qualifications

  • New Zealand Certificate in Alpine Resort Operations (Level 3), 2023
  • Certificate II in Hospitality, 2019
  • Responsible Service of Alcohol (RSA), 2019
  • Responsible Conduct of Gambling (RCG), 2019
  • Barista training course, ONA Coffee, 2017

REFERENCES

Further references available upon request

Timeline

Host / Barista

The Westin Resort & Spa
04.2025 - Current

FOH / Barista

Two Before Ten
11.2024 - Current

Barista / FOH

Yonder
09.2023 - 10.2024

Lift Operator

Coronet Peak Ski Area - NZSKI
06.2023 - 10.2024

Barista / Bartender / Food and Beverage Attendant

JJ's at the Marina Seafood Restaurant
10.2018 - 05.2023

Barista / FOH

Bay Wharf Cafe
12.2016 - 08.2018

Higher School Certificate - HSC -

Batemans Bay High School

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