Desiree Wilkins
Saint John,NB
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Sales and Leasing Consultant
Century Subaru
Saint John, New Brunswick
06.2023 - 04.2025
- Guided customers in selecting vehicles tailored to their needs and budget, enhancing customer satisfaction.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Nurtured client relationships through proactive follow-up on inquiries, leading to increased customer loyalty.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Collaborated with store managers to assess product needs and align strategies, driving sales growth.
- Analyzed data from monthly reports to determine areas for improvement in sales performance.
Door-to-Door Sales Representative
OSL Direct
, NB
01.2023 - 06.2023
- Built rapport with potential customers through friendly conversations, fostering trust and openness.
- Delivered comprehensive information on Bell products and addressed customer inquiries, enhancing their understanding.
- Finalized paperwork for sales and service policies to lock in new customers.
- Completed paperwork for sales and service policies, securing commitments from new customers.
Server/Bartender
Harbourfront
Saint Andrews, New Brunswick
06.2021 - 10.2022
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Took accurate food and beverage orders using point-of-sale system.
- Managed bar setup, restocking, and closing procedures.
- Trained new bartenders on service standards and bar routines.
Education
Financial Management
NBCC
Saint John, NB 09.2025 - 10.2026
High School Diploma -
Fundy Middle And High School
St. George, NB06-2020
Skills
- Customer relationship management
- Closing techniques
- Relationship building
- Upselling strategies
- Customer needs assessment
- Financial analysis
- Microsoft Excel
- Budget forecasting
- Sales strategies
Timeline
Financial Management
NBCC
09.2025 - 10.2026
Sales and Leasing Consultant
Century Subaru
06.2023 - 04.2025
Door-to-Door Sales Representative
OSL Direct
01.2023 - 06.2023
Server/Bartender
Harbourfront
06.2021 - 10.2022
High School Diploma -
Fundy Middle And High School