Desiree Ontiveros
Thousand Palms
Summary
Dedicated customer service representative with proven skills in data entry, scheduling, and clerical support. Committed to enhancing customer experiences and streamlining operations.
Overview
32
32
years of professional experience
Work History
Customer Service Representative/Sales Associate
CarMax
Palm Desert, CA
02.2022 - Current
- Carmax is a high-energy team environment, focusing on transparency and customer service to build relationships.
- Guide customers through the entire, non-commission focused, used vehicle selection, appraisals, test drives and financing
- Administrative Tasks: Managing paperwork, including title/registration, finalizing sales contracts, and processing, verifying, and filing sales documentation.
- Finance Support: Assisting with the facilitation of financing applications and communicating with lenders.
- Inventory & Logistics: Checking in shipped vehicles, conducting cosmetic inspections to ensure quality standards, and maintaining inventory records.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained thorough knowledge of vehicle inventory to assist customers in making informed decisions.
- Processed vehicle transactions accurately, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline operations and enhance overall customer experience.
Medical Records Clerk
Inland Dental Center
Indio, CA
10.2020 - 06.2021
- Managed patient information within electronic health record systems, ensuring data accuracy and confidentiality.
- Organized and maintained medical records, facilitating efficient retrieval for clinical staff.
- Processed requests for medical records, adhering to HIPAA regulations and privacy standards.
- Collaborated with healthcare professionals to resolve discrepancies in patient information.
- Implemented improvements in record-keeping processes, enhancing workflow efficiency and accuracy.
- Prepared charts for the week and grouped them by Drs.
Data Entry Clerk
Medical Billing Consultants
Palm Springs, CA
08.2019 - 02.2020
- Entered and updated patient billing information in electronic health record systems.
- Ensured accuracy of insurance claims through meticulous data verification processes.
- Resolved discrepancies in billing statements to maintain compliance with industry regulations.
- Collaborated with healthcare providers to obtain necessary documentation for claim processing.
- Data Entry of Superbill, hospital and nursing home charges
Medical Receptionist
Pacold Medical Clinic
Cathedral City, CA
01.2008 - 04.2009
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed patient registrations and verified insurance information for accuracy and efficiency.
- Assisted in maintaining electronic health records, ensuring compliance with privacy regulations.
- Provided front desk support, addressing patient inquiries and resolving issues promptly.
- Kept waiting area clean
- Ordered office supplies as needed
- Answered phones and scheduled appointments
Medical Receptionist
Dr. Wendy Roberts MD
Rancho Mirage, CA
05.2001 - 10.2002
- Trained new staff on clinical procedures and office protocols to enhance team performance.
- Implemented process improvements that streamlined administrative tasks, reducing wait times significantly.
- Collaborated with healthcare providers to facilitate effective communication regarding patient care plans.
- Led initiatives to enhance patient satisfaction through improved communication and service delivery strategies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Medical Receptionist
Milauskas Eye Institute
Rancho Mirage, CA
06.1997 - 04.2001
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patients in and out
- Collected co-pays and verified insurances
Medical Receptionist
Dr Ernesto R Millan
Rancho Mirage, CA
06.1994 - 05.1997
- Greeted and checked-In patients
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed patient appointments efficiently, reducing wait times significantly.
- Kept waiting area clean and tidy
Education
Certificate/Diploma - Medical Records
Westech College
Pomona, CA07-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Scheduling
- Appointment scheduling
- Clerical support
- Filing
Timeline
Customer Service Representative/Sales Associate
CarMax
02.2022 - Current
Medical Records Clerk
Inland Dental Center
10.2020 - 06.2021
Data Entry Clerk
Medical Billing Consultants
08.2019 - 02.2020
Medical Receptionist
Pacold Medical Clinic
01.2008 - 04.2009
Medical Receptionist
Dr. Wendy Roberts MD
05.2001 - 10.2002
Medical Receptionist
Milauskas Eye Institute
06.1997 - 04.2001
Medical Receptionist
Dr Ernesto R Millan
06.1994 - 05.1997
Certificate/Diploma - Medical Records
Westech College