Desiree Khoo Lirette

• Provides a full level of supervision to a unit
• Plans, prioritizes, monitors and schedules work to ensure unit performance objectives are met
• Trains staff and provides technical guidance
• Coaches, counsels, motivates and evaluates performance of staff
• Participates in the recruitment, testing, interviewing and hiring of staff
• Responds to escalated problems, complaints and enquiries from Client Service Representatives or general public
• Assists with problem situations and responds to the more difficult licensing enquiries
• Reviews non-standard identification documents and advises Client Service Representative as to acceptability
• Makes decisions which may fall outside of established policies and procedure
• Refers issues to the Driver Licensing Centre Manager as required
• Oversees the daily cash handling and balancing for the office
• Investigates, resolves and/or reports on any outages
• Monitors levels of office supplies and stock items and orders as required
• Conducts inventory counts and controls all revenue stock items
• Records transaction activity levels and produces regular reports for the client service unit
• Maintains time accounting records
• Implements policy and procedural changes and ensure consistent application throughout client service unit
• Reviews and resolves operating problems, including recommending and implementing changes to office policies and procedures

• knowledge and technical skills of acts, regulations, policies, procedures and guidelines related to licensing to process transactions of computer applications to enter, retrieve, analyze data, perform job functions and procedures and edit a variety of reports of procedures related to cash handling and revenue transactions
• to operate digital photo and vision testing equipment of corporate departments and the Office of the Superintendent of Motor Vehicles in order to refer clients to the appropriate resource
• to determine whether requirements for drivers license renewals, duplicates and BCID cards have been met
• to assess the validity and acceptability of standard identification and experience documents and when to refer these documents for further review
• to determine whether applicants should be referred to a medical authority as a result of visual function and medical fitness information
• to determine pass/fail on knowledge and vision tests
• to perform arithmetic calculations in balancing cash
• requires good communication and interpersonal skills to

explain to unsuccessful applicants what is necessary to meet driver licensing requirements

• to deal with hostile, distraught, ESL, demanding, confused and/or frustrated individuals
• to respond to a variety of enquiries from the general public, business community, government and community agencies on issues related to driver licensing
• to explain licensing policies and procedures to clients and new staff
• to work efficiently in order to keep pace with the continuous nature of the work
• to maintain precision and attention to detail when entering information on line
• to maintain concentration while dealing with interruptions
• to listen intently in order to ascertain nature of transactions
• to be able to handle occasional exposure to angry, hostile, verbally abusive clients

• knowledge and technical skills of acts, regulations, policies, procedures and guidelines related to licensing to process transactions of computer applications to enter, retrieve, analyze data, perform job functions and procedures and edit a variety of reports of procedures related to cash handling and revenue transactions
• to operate digital photo and vision testing equipment of corporate departments and the Office of the Superintendent of Motor Vehicles in order to refer clients to the appropriate resource
• to determine whether requirements for drivers license renewals, duplicates and BCID cards have been met
• to assess the validity and acceptability of standard identification and experience documents and when to refer these documents for further review
• to determine whether applicants should be referred to a medical authority as a result of visual function and medical fitness information
• to determine pass/fail on knowledge and vision tests
• to perform arithmetic calculations in balancing cash
• requires good communication and interpersonal skills to

explain to unsuccessful applicants what is necessary to meet driver licensing requirements

• to deal with hostile, distraught, ESL, demanding, confused and/or frustrated individuals
• to respond to a variety of enquiries from the general public, business community, government and community agencies on issues related to driver licensing
• to explain licensing policies and procedures to clients and new staff
• to work efficiently in order to keep pace with the continuous nature of the work
• to maintain precision and attention to detail when entering information on line
• to maintain concentration while dealing with interruptions
• to listen intently in order to ascertain nature of transactions
• to be able to handle occasional exposure to angry, hostile, verbally abusive clients