Crystal Bonin
Kelowna,BC
Summary
Experienced professional with many years of ICBC expertise seeking career advancement opportunities as an Administration Coordinator. Proven track record of delivering exceptional work, seeking to leverage my skills in a challenging environment.
Overview
29
29
years of professional experience
Work History
Claims Support Assistant/Rehabilitation Support Assistant
ICBC
06.2017 - Current
- Provide administrative support to Support & Recovery Specialists and Senior Support & Recovery Specialists. Collected and reviewed financial details from invoices to facilitate accurate vendor and customer payments. Coordinate medical records and manage Part 7 printouts and support packages. Create/extend/update taxi and pharmacy accounts. Requesting hospital, clinical and employment records as well as police reports. Setting up Care Plan Meetings with Health Care Providers and Specialists.
Administrative Coordinator - Expression Of Interest (EOI)
ICBC
10.2021 - 04.2022
- Successfully prepared, coordinated, and delivered virtual learning and coaching sessions to Claim Support Assistants, ensuring they were equipped with the knowledge and skills required for their roles. Offered ongoing support and guidance to staff, ensuring adherence to procedures, policies, and daily activities. Proactively identified areas for procedural improvement, providing well-researched recommendations and updates to training materials. Ensured staff was well-trained and all procedures were efficiently followed. Helped to identify procedural gaps and developed recommendations to improve efficiency.
Recovery Benefits Coordinator - Expression Of Inte
ICBC
04.2017 - 10.2017
- Managed, assessed and addressed Accident Benefits for customers. I made financial calculations with income and tax documents to assess income replacement and other financial benefits. Liaised with Occupational Therapists.
Claims Support Assistant (working in Bodily Injury Litigation)
ICBC
12.2006 - 04.2017
- Handled Notice of Civil Claim documents and correspondence. Managed document processing and file management. Provided adjuster support and customer service to claimants. Calculated and paid customer invoices. Paid repair estimates, analyzed towing bills and discrepancies, managed glass claims.
Customer Service Adjuster
ICBC
09.2016 - 10.2016
- Worked at the Call Centre initiating claims and adjusting straightforward, low risk claims. Assessed liability, established rapport with customers.
Recovery Support Assistant - Expression Of Interes
ICBC
08.2015 - 06.2016
- Provided customer service to claimants and managed claim files. Processed invoices and payments. Set up travel arrangements for claimants including flights and hotel bookings. Set up taxi and pharmacy accounts.
Insurance Agent
Whillis Harding Insurance/Western Financial Group
04.1996 - 12.2006
- Conducted ICBC insurance, office duties and transactions. Managed office administrative tasks. Provided personal lines insurance.
Education
Medical/Dental Receptionist Certificate -
Okanagan University College
Skills
- Proficient in ICBC administrative procedures and calculations
- Outstanding client services
- Strong work ethic and detail oriented
- Proficient in Claim Center, Session Manager, Microsoft Word, Excel, PowerPoint
- Ability to thrive under time constraints and interruptions
- Highly skilled in analyzing and calculating reimbursements
- Effective problem-solving abilities
- Adaptable to changing situations
- Strong verbal and written communication skills
Timeline
Administrative Coordinator - Expression Of Interest (EOI)
ICBC
10.2021 - 04.2022
Claims Support Assistant/Rehabilitation Support Assistant
ICBC
06.2017 - Current
Recovery Benefits Coordinator - Expression Of Inte
ICBC
04.2017 - 10.2017
Customer Service Adjuster
ICBC
09.2016 - 10.2016
Recovery Support Assistant - Expression Of Interes
ICBC
08.2015 - 06.2016
Claims Support Assistant (working in Bodily Injury Litigation)
ICBC
12.2006 - 04.2017
Insurance Agent
Whillis Harding Insurance/Western Financial Group
04.1996 - 12.2006
Medical/Dental Receptionist Certificate -
Okanagan University College
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