DESIREE BAILEY
EDMONTON,AB
Summary
With 12 years of experience in the customer service industry, possessing a strong working knowledge of Excel, Word, Teams, and standard office equipment. Building and maintaining professional relationships with coworkers, team members, supervisors, and customers is a priority. A knack for quickly understanding and grasping new concepts, always eager to learn and take on additional responsibilities. Encouraging manager and analytical problem-solver excelling in team building, leadership, and motivation. Excellent customer relations aptitude and relationship-building skills contributing to company success. Utilizing independent decision-making and sound judgment to consistently make positive impacts on company goals. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
13
13
years of professional experience
Work History
RECEPTIONIST
COGIR SENIOR LIVING MCCONACHIE GARDENS
02.2024 - Current
- Greet, assist, and direct all visitors in a kind and professional manner
- Answer all incoming calls and redirect them to appropriate departments
- Take clear, concise messages when required
- To complete other duties as assigned
- Complete office duties such as faxing and photocopying documents to be ready for the next day’s appointments
- Audit cash drawers and maintain daily log of averages and shortages
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
RETAIL SUPERVISOR
COMPASS CANADA
08.2022 - 04.2023
- Led & mentored multiple employees at multiple sites
- Coordinated & scheduled staff hours
- Conducted weekly inventories reviews of three separate sites
- Recorded and Maintain multiple data streams
- Ensured adherence to Operational Safety Standards and company policies
- Completed financial transactions & ensured accurate records kept for service using POS terminal
- Provided in-person customer service
- Including the handling of complaints and escalated situations
- Oversaw continuous floor maintenance and recovery efforts
- Including but not limited to: Keeping displays, & shelves customer ready
- Maintaining the space to be professionally presented.
DIETARY AIDE
REVERA MCCONACHIE GARDENS
01.2019 - 01.2022
- Greeted customers, determine nature, and purpose of visit, and direct them to the corresponding departments
- Completed financial transactions & ensured accurate records kept for service using POS terminal
- Provided support to the Executive Chef both administratively as well as front-line support around information and referral services to clients
- Monitored supply levels and report back to the Executive Chef when levels require further ordering
- Identified issues/concerns that present a safety risk and reported back to either the Executive Chef, Maintenance Manager, or a member of the OH&S Committee
- Listened and responded to residents and their families' input and notified the Executive Chef of any issues potentially reflecting positively or negatively on the establishment
- Completed daily tasks in a fast-paced and often complex and ever-changing environment.
ACTING HEAD CHEF/LEAD COOK
EDMONTON GARRISON MEMORIAL GOLF & CURLING CLUB
01.2012 - 01.2017
- Progressed within the company quickly (Line Cook to Head Chef)
- Provided verbal customer service over the phone
- This task included, but was not limited to: Answered telephones, provided information, received messages, and scheduled appointments
- Maintained open communication with clients and suppliers via telephone and email
- Ensured adherence to Operational Safety Standards and company policies
- Oversaw the scheduling of multiple employees
- Inventory management, record keeping, inventory stock, and supply ordering to maintain fully stocked kitchen
- Created & Initiated training for new team members on culinary techniques to improve productivity, safety, and increase kitchen processes
- Created memorable dishes that brought new customers into the establishment
- Ensured each dish / event went smoothly to create lasting impressions.C
Education
CULINARY ARTS CERTIFICATE -
COLLEGE OF NEW CALEDONIA
PRINCE GEORGE, BC01.2006
GRADE 12 DIPLOMA -
DUCHESS PARK SECONDARY SCHOOL
PRINCE GEORGE, BC01.2005
Skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
Timeline
RECEPTIONIST
COGIR SENIOR LIVING MCCONACHIE GARDENS
02.2024 - Current
RETAIL SUPERVISOR
COMPASS CANADA
08.2022 - 04.2023
DIETARY AIDE
REVERA MCCONACHIE GARDENS
01.2019 - 01.2022
ACTING HEAD CHEF/LEAD COOK
EDMONTON GARRISON MEMORIAL GOLF & CURLING CLUB
01.2012 - 01.2017
CULINARY ARTS CERTIFICATE -
COLLEGE OF NEW CALEDONIA
GRADE 12 DIPLOMA -
DUCHESS PARK SECONDARY SCHOOL
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