MAI BARAKZAI
Waterloo,ON
Summary
Dynamic and compassionate professional seeking a full-time role in behavioural therapy, child development, or education. With a foundation in Social Development Studies and experience in senior care and team leadership, I am committed to creating supportive environments where individuals thrive. Passionate about fostering growth, resilience, and delivering personalized care that unlocks potential and inspires positive change.
Overview
6
6
years of professional experience
Work History
Receptionist
Briarfield Gardens, COGIR SENIOR LIVING
Kitchener, Canada
08.2024 - Current
- Serve as the first point of contact for residents, visitors, and staff, fostering a welcoming and professional environment.
- Provide compassionate and tailored support to residents with memory challenges, ensuring clear communication, and comfort.
- Utilize the Microsoft Office Suite to maintain accurate records, prepare schedules, and manage administrative documents.
- Collaborate with the nursing department to coordinate appointments, relay essential updates, and support residents' health needs.
- Work with kitchen and culinary staff to coordinate meal schedules and address residents' dietary needs.
- Partner with contractors, vendors, and maintenance teams to ensure seamless facility operations, and timely service delivery.
- Oversee mail handling, prioritize timely distribution, and assist with inquiries to enhance overall efficiency.
Keyholder
La Vie en Rose
Kitchener, Canada
07.2024 - 09.2024
- Oversaw daily store operations to ensure seamless workflow and exceptional customer service
- Led a team to exceed sales targets, fostering motivation and accountability
- Designed and executed creative merchandising displays to enhance product visibility and appeal
- Organized promotional campaigns that boosted store foot traffic and increased revenue
- Managed inventory with attention to detail, ensuring optimal stock levels and accurate records
- Maintained accurate cash management processes while ensuring security and efficiency in transactions
- Addressed and resolved customer concerns professionally to uphold satisfaction and loyalty
Barista
Starbucks Coffee Company
Waterloo, Canada
02.2023 - 06.2024
- Prepared high-quality beverages and food products in compliance with company recipes and guidelines
- Took orders and actively greeted new and regular customers to promote satisfaction and long-term loyalty
- Grounded coffee beans, brewed coffee and tea and prepared baked goods
- Handled and adjusted espresso machines to prepare orders quickly and efficiently
- Labelled store products and kept track of expiration dates as needed
- Maintained clean workstations to adhere to health and safety guidelines
- Performed various store opening and closing tasks, such as dishwashing, sweeping, floor mopping, and re-stocking
Cosmetic Warehouse Clerk
Discount Wholesale Trades
Waterloo, Canada
01.2019 - 12.2020
- Answered customer telephone calls in a prompt and appropriate manner.
- Executed various support duties such as document filing, data typing, and image scanning.
- Managed inventory operations and prepared comprehensive reports on cosmetic products.
- Prepared and monitored invoices regarding hair care and beauty care products.
- Inspected products for defects and damages, and reported discarded items to supervisors.
- Moved products and equipment to appropriate locations to maintain workspace cleanliness.
- Verified accuracy of incoming and outgoing shipments against packing lists and purchase orders.
Education
Bachelor of Arts - Social Development Studies (SDS)
University of Waterloo
Waterloo, ON06.2027
OSSD -
Laurel Heights Secondary School
06.2022
Skills
- Compassionate Assistance
- Coordination with cross-functional teams
- Microsoft Office Proficiency
- Adaptive Multitasking Skills
- Effective Organizational Skills
- Interpersonal Communication Proficiency
- Analytical Problem-Solving
- Operational efficiency
- Database administration
- Medical care support
Extracurricular Activities
RLP Finance Club Participated in Talent Shows and Monthly Assemblies Photography club coordinator
Availability
Monday-Friday with weekend availability, 46 hours/week.
Languages
- English, Native
- Pashto, Fluent
Certificationsandawards
Artfully Creative Award, 09/01/17, 06/30/18
Affiliations
- Member, RLP Finance Club
Participated in discussions and workshops focused on financial literacy, investment strategies, and economic trends. Developed analytical skills through case studies and group presentations.
- Classroom Assistant
Assisted teachers with lesson planning, classroom management, and providing one-on-one support to students. Gained hands-on experience in fostering a positive learning environment. - Mathematics Tutor for Youth
Provided tutoring in mathematics for youth, helping them improve understanding and problem-solving skills. Tailored lessons to meet individual learning needs, boosting confidence and academic performance. - Event Coordinator Assistant, Briarfield Gardens Retirement Home
Assist with organizing events for senior residents, manage attendance, process entertainer payments, and keep residents informed of upcoming activities, enhancing community engagement and participation.
Accomplishments
- Artfully Creative Award (SEPTEMBER 2017 - JUNE 2018)
- Ontario Secondary School Diploma (OSSD) (SEPTEMBER 2018 - JUNE 2022)
Languages
English
Native/ Bilingual
Pashto
Native/ Bilingual
Timeline
Receptionist
Briarfield Gardens, COGIR SENIOR LIVING
08.2024 - Current
Keyholder
La Vie en Rose
07.2024 - 09.2024
Barista
Starbucks Coffee Company
02.2023 - 06.2024
Cosmetic Warehouse Clerk
Discount Wholesale Trades
01.2019 - 12.2020
Bachelor of Arts - Social Development Studies (SDS)
University of Waterloo
OSSD -
Laurel Heights Secondary School
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