Job Search Status
Open to workDesired start date: Immediately
Open To Work
Desire Amissi
Ottawa,Canada
Work Preference
Summary
● More than 2 years of experience in healthcare, customer service, administration, and related fields.
● Holds a full NACC Certificate in PSW program.
● Strong interpersonal skills including decision-making, problem-solving, leadership, teamwork, organizational management, and effective communication.
● Capable of working independently as well as collaboratively in a team environment.
● Proficient in computer applications such as MS Excel, MS Word, PowerPoint, Microsoft Teams, Stata, and QuickBooks.
● Multilingual: English, French.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Overnight Manager
MCDONALD
Ottawa, ON
04.2023 - 08.2025
- Supervised overnight operations, ensuring compliance with safety and quality standards.
- Managed staff schedules, optimizing labor efficiency and coverage during peak hours.
- Trained new team members on procedures and customer service expectations.
- Conducted inventory checks, minimizing waste and maintaining stock levels.
- Implemented efficient workflows to improve speed of service during overnight shifts.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Monitored cash handling procedures, ensuring accuracy in financial transactions.
Membership Coordinator
AMAZON
Ottawa, ON
04.2019 - 06.2020
- Managed member onboarding processes, ensuring smooth transitions and high satisfaction rates.
- Coordinated communication between departments to enhance member engagement and retention strategies.
- Developed training materials for new team members, promoting consistent understanding of membership policies.
- Analyzed membership data to identify trends and recommend improvements in service delivery.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
Drive-Thru Cashier
Subway
Ottawa, ON
10.2018 - 03.2019
- Processed customer orders accurately and efficiently in high-volume drive-thru environment.
- Managed cash transactions while ensuring adherence to company policies and procedures.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Followed company policies and procedures regarding cash handling.
- Balanced cash drawer at beginning and close of shift.
Education
NACC-PSW - Health Care Management
WILLIS COLLEGE
Ottawa, ON05.2026
Skills
Fluent in English and French with strong verbal and written communication skills
Strong relationship-building and interpersonal abilities
Excellent time management and organizational skillsEffective communication and active listening in client-focused environments
Compassionate and client-centered approach to care and customer service
Skilled in conflict resolution and de-escalation techniques
Strong ability to prioritize tasks and manage multiple responsibilities efficiently
High attention to detail with a strong commitment to safety and quality standards
Adaptable and able to perform effectively in fast-paced and high-pressure environments
Strong problem-solving abilities with quick and effective decision-making skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
NACC-PSW Program
Timeline
Overnight Manager
MCDONALD
04.2023 - 08.2025
Membership Coordinator
AMAZON
04.2019 - 06.2020
Drive-Thru Cashier
Subway
10.2018 - 03.2019
NACC-PSW - Health Care Management
WILLIS COLLEGE