Abdou Gadri Diallo
Montreal (Relocating To Victoria 29/04/26),Canada
Summary
I will be relocating to Victoria on 29/04/26. I am a results-driven professional with a demonstrated track record of surpassing goals and fostering success in dynamic settings. With a total of 7 years in customer service and 3 years in finance, I am an ideal candidate for the bilingual customer service facilitator.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Overnight Shift Manager
McDonald
Montreal, Qc
09.2021 - Current
- Motivated team members to foster pride and cultivate a culture dedicated to delivering exceptional quick service restaurant experiences.
- Monitored and enhanced cleanliness and safety measures to protect guests, team, and personal health.
- Directed and led a team of crew members to achieve operational excellence.
- Participating in local events that positively impact your community.
- Implemented and maintained rigorous cleanliness standards to ensure operational excellence.
- Monitored labor expenses and shrinkage levels, optimizing resource allocation across shifts and operational areas.
- Facilitated training, coaching, and feedback sessions for crews to enhance performance.
Bilingual Client Experience Associate (Banking and Funding)
Intouch CX (Wealthsimple)
Winnipeg, MB
12.2023 - 05.2024
- Assisted clients in establishing bank account links and overseeing investment portfolios, including TFSA, RRSP, and FHSA options.
- Troubleshot banking issues, ensuring smooth deposits and withdrawals
- Facilitated resolution of complex client inquiries through chat, phone, and email, escalating cases as needed.
- Monitored operational processes and collaborated with back-office teams to deliver exceptional service
Beneficiary Attendant
Résidence Étincelle
Saint-Therese, QC
08.2023 - 11.2023
- Provided day-to-day care for residents, ensuring their well-being and safety
- Provided essential support to residents in daily tasks including proper mobility, hygiene maintenance, and timely medication administration.
- Reported health status changes to management and offered emotional support when needed
Bilingual Customer Service Representative
Neo Financial
Winnipeg, MB
02.2023 - 05.2023
- Facilitated seamless processing of deposits, withdrawals, and bill payments to maintain operational efficiency.
- Delivered outstanding customer service by addressing issues promptly and maintaining comprehensive account management practices.
- Addressed customer concerns and escalated issues as needed to ensure policy compliance.
Bilingual Language Service Facilitator
Cantalk
Winnipeg, MB
04.2022 - 05.2023
- Delivered bilingual customer support for multiple accounts and managing high call volumes effectively.
- Assessed customer needs, provided tailored solutions, and ensured adherence to call completion protocols.
- Utilized internet-based software to enhance service delivery and customer satisfaction.
Senior Bilingual Client Relations Specialist
IG Wealth Management
Winnipeg, MB
04.2022 - 11.2022
- Provided expert guidance to consultants and assistants through inbound communications to enhance proficiency in IG Advantage software.
- Facilitated client registration, troubleshooting issues and resolved software-related inquiries.
- Engaged in collaborative meetings to identify service improvements and ensure alignment with business objectives.
Bilingual Customer Service Representative
Skip The Dishes
Winnipeg, MB
10.2021 - 08.2022
- Managed inbound and outbound communications, addressing inquiries from customers, couriers, and restaurants through calls, emails, and chats.
- Acquired and maintained comprehensive knowledge of all existing and new products and services.
- Managed live support interactions with couriers, customers, and restaurants, addressing inquiries and resolving issues promptly.
- Negotiated solutions to conflicts, prioritizing the success of partner relationships.
- Facilitated communication between all parties involved in each delivery.
Junior Accountant
TransX Group of Companies
Winnipeg, MB
03.2021 - 03.2022
- Facilitated daily operations for accounts receivable and accounts payable departments.
- Administered account balancing and maintenance utilizing computerized systems to uphold accuracy standards.
- Assisted in reconciling accounts and posting journal entries for various departments.
- Supported preparation of trial balances to ensure accurate financial reporting.
- Collaborated with team members to maintain organized financial records.
Bilingual Customer Service Representative
24-7Intouch (Airbnb)
Winnipeg, MB
04.2019 - 02.2021
- Respond to customer inquiries in a pleasant, courteous, and professional manner
- Assessed and addressed customer requirements to enhance service delivery through direct interaction.
- Resolved customer concerns, escalating when necessary, while maintaining policy compliance
- Accurately completed appropriate documentation for each transaction that complies with policies, practices, and procedures.
- Assisted user with transaction, payment, payout alteration, refund and conflict resolution.
Education
Health And Social Services
College Essor
Montreal, QC07-2023
Diploma - Business Administration, Accounting
Université De Saint-Boniface
Winnipeg, MB06-2020
High School Diploma -
Institution Montesquieu
Lomé, Togo07-2016
Skills
- Bilingual: Fluent in both English and French
- Strong background in Team Management, Payroll, Group Insurance, Collections, Accounting, Finance, Customer Service
- Excellent attention to detail and communication skills
- Technical Proficiency: Workday, MS Office Suite, SAGE 50, TaxCycle, Microsoft Great Plan, ServiceNow
- Proven ability to handle high-pressure environments with a strong customer focus
- Office Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Basic Principle of Leadership
- MAPAQ Certification
- WHMIS 2015 Certified
- First Aid, CPR, and AED Certified
Timeline
Bilingual Client Experience Associate (Banking and Funding)
Intouch CX (Wealthsimple)
12.2023 - 05.2024
Beneficiary Attendant
Résidence Étincelle
08.2023 - 11.2023
Bilingual Customer Service Representative
Neo Financial
02.2023 - 05.2023
Bilingual Language Service Facilitator
Cantalk
04.2022 - 05.2023
Senior Bilingual Client Relations Specialist
IG Wealth Management
04.2022 - 11.2022
Bilingual Customer Service Representative
Skip The Dishes
10.2021 - 08.2022
Overnight Shift Manager
McDonald
09.2021 - Current
Junior Accountant
TransX Group of Companies
03.2021 - 03.2022
Bilingual Customer Service Representative
24-7Intouch (Airbnb)
04.2019 - 02.2021
Health And Social Services
College Essor
Diploma - Business Administration, Accounting
Université De Saint-Boniface
High School Diploma -
Institution Montesquieu