Deren Korchinski
Regina,Saskatchewan
Summary
Rational IT Support Specialist with 15 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deskside Support Analyst
ISM Canada
Regina , Saskatchewan
2021.12 - Current
- Monitoring and troubleshooting computer hardware including Windows Laptops, and Desktops, providing prompt and efficient support to end-users
- Supporting and maintaining operating systems and Microsoft 365 apps for end users
- Utilizing SCCM to image and update computer systems for end users ensuring everything is up to date and working efficiently
- Using Service Now to track requests and incidents
- Successfully closed off over 2200 Service Now tickets in 2023
- Improved customer satisfaction by providing timely and accurate technical support to end-users
- Resolved complex technical issues for clients, enhancing overall system performance
- Inventory management
Service Desk Analyst
SaskTel
Regina , Saskatchewan
2021.08 - 2021.12
- Answered phone calls from customers related to internet problems in their residential homes
- Provide first level technical support utilizing phone calls, email, and instant chat
- Efficiently managed and prioritized incoming support tickets, maintaining high level of customer satisfaction
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
Video Conference Coordinator
Government of Saskatchewan
Regina , Saskatchewan
2018.11 - 2019.03
- Managed video conference scheduling, troubleshooting, and equipment set-up for meetings
- Collaborated with IT teams to ensure optimal network connectivity and audio-visual performance.
Field Service Technician
Toshiba
Regina , Saskatchewan
2017.09 - 2017.12
- Demonstrated ability to provide exceptional customer service by effectively communicating technical information
- Proficient in reading technical schematics and using diagnostic equipment to identify and resolve issues
- Extensive experience troubleshooting and repairing complex electronic and electrical systems
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Desk Side Support Technician
CGI
Regina , Saskatchewan
2015.03 - 2017.09
- Enhanced system performance by diagnosing and resolving hardware and software issues
- Streamlined troubleshooting processes for increased efficiency and reduced downtime
- Collaborated with cross-functional teams to implement new technology solutions, improving overall support capabilities
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
Desktop Engineer
Fujitsu
Regina , Saskatchewan
2014.05 - 2014.10
- Proficient in providing end-user support and training for software applications and operating systems
- Proven track record in deploying and managing desktop imaging and software distribution solutions
- Enhanced system performance by optimizing desktop configurations and implementing software updates.
Regional Support Analyst
Government of Saskatchewan
Regina , Saskatchewan
2012.07 - 2013.07
- Collaborated with IT teams to implement and maintain software and hardware upgrades across the region
- Conducted training sessions on new systems and applications, empowering staff to maximize productivity
- Provided end-user support and troubleshooting for regional office locations, ensuring smooth day-to-day operations
- Improved customer satisfaction by promptly addressing and resolving support issues.
Desktop Technician
MicroAge
Moose Jaw , Saskatchewan
2011.05 - 2012.05
- Skilled in diagnosing and resolving network connectivity and printing problems for seamless user experience
- Experienced in conducting hardware installations, upgrades, and maintenance to optimize desktop performance.
Service Desk Agent
CGI
Regina , Saskatchewan
2008.11 - 2010.04
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
Education
Computer Networking Technician -
Saskatchewan Polytechnic
Regina, SK06.2008
Skills
- Microsoft Azure | Entra ID | Microsoft Intune | Microsoft 365 | Azure VM | Azure Storage | Azure Networking | Azure Security | Azure Databases | AWS Compute | AWS Networking | AWS Storage | AWS Databases | AWS Security | Technical Support | Systems Analysis | Inventory Management | IaaS | PaaS | SaaS | Antivirus Software | User Account Management | Organizational Skills | Application Support | Service Now | Hardware Repair | Backup Recovery | LAN | WIFI
Certification
- SC-900 Microsoft Certified: Security, Compliance, and Identity Fundamentals
- AZ-900 Microsoft Certified: Azure Fundamentals
- CLF-C01 AWS Certified Cloud Practitioner
- CompTIA Network +
- CompTIA A +
Timeline
Deskside Support Analyst
ISM Canada
2021.12 - Current
Service Desk Analyst
SaskTel
2021.08 - 2021.12
Video Conference Coordinator
Government of Saskatchewan
2018.11 - 2019.03
Field Service Technician
Toshiba
2017.09 - 2017.12
Desk Side Support Technician
CGI
2015.03 - 2017.09
Desktop Engineer
Fujitsu
2014.05 - 2014.10
Regional Support Analyst
Government of Saskatchewan
2012.07 - 2013.07
Desktop Technician
MicroAge
2011.05 - 2012.05
Service Desk Agent
CGI
2008.11 - 2010.04
Computer Networking Technician -
Saskatchewan Polytechnic
- SC-900 Microsoft Certified: Security, Compliance, and Identity Fundamentals
- AZ-900 Microsoft Certified: Azure Fundamentals
- CLF-C01 AWS Certified Cloud Practitioner
- CompTIA Network +
- CompTIA A +
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