Deren Korchinski
Regina
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 14 plus years of experience in the IT industry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Advisory Support Analyst
ISM Canada
2021.12 - Current
- Monitoring and troubleshooting computer hardware including Windows Laptops, and Desktops, providing prompt and efficient support to end-users
- Supporting and maintaining operating systems and Microsoft 365 apps for end users
- Utilizing SCCM to image and update computer systems for end users ensuring everything is up to date and working efficiently
- Using Service Now to track requests and incidents.
- Improved customer satisfaction by providing timely and accurate technical support to endusers.
- Resolved complex technical issues for clients, enhancing overall system performance.
Letter Carrier
Canada Post
2021.09 - 2021.12
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Maintained safe driving practices while navigating various weather conditions and traffic situations on assigned routes.
Service Desk Analyst
SaskTel
2021.08 - 2021.12
- Answered phone calls from customers related to internet problems in their residential homes
- Provide first level technical support utilizing phone calls, email, and instant chat
- Efficiently managed and prioritized incoming support tickets, maintaining a high level of customer satisfaction.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
Video Conference Coordinator
Government of Saskatchewan
2018.11 - 2019.03
- Managed video conference scheduling, troubleshooting, and equipment set-up for meetings
- Collaborated with IT teams to ensure optimal network connectivity and audio-visual performance.
Field Service Technician
Toshiba
2017.09 - 2017.12
- Demonstrated ability to provide exceptional customer service by effectively communicating technical information
- Proficient in reading technical schematics and using diagnostic equipment to identify and resolve issues
- Extensive experience troubleshooting and repairing complex electronic and electrical systems.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Desk Side Support Technician
CGI
2015.03 - 2017.09
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to implement new technology solutions, improving overall support capabilities.
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
Desktop Engineer
Fujitsu
2014.05 - 2014.10
- Proficient in providing end-user support and training for software applications and operating systems
- Proven track record in deploying and managing desktop imaging and software distribution solutions.
- Enhanced system performance by optimizing desktop configurations and implementing software updates.
Regional Support Analyst
Government of Saskatchewan
2012.07 - 2013.07
- Collaborated with IT teams to implement and maintain software and hardware upgrades across the region
- Conducted training sessions on new systems and applications, empowering staff to maximize productivity
- Provided end-user support and troubleshooting for regional office locations, ensuring smooth day-to-day operations.
- Improved customer satisfaction by promptly addressing and resolving support issues.
Desktop Technician
MicroAge
2011.05 - 2012.05
- Skilled in diagnosing and resolving network connectivity and printing problems for seamless user experience
- Experienced in conducting hardware installations, upgrades, and maintenance to optimize desktop performance.
Service Desk Agent
CGI
2008.11 - 2010.04
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions.
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
Education
No Degree - Computer Networking Technician
Saskatchewan Polytechnic
Regina, SK06.2008
Skills
- Microsoft Azure
- Azure Active Directory
- Entra ID
- Microsoft Intune
- Microsoft 365 (including Exchange, SharePoint, Teams, OneDrive)
- Azure VM
- Azure Storage
- Azure Networking
- Azure Security
- Technical Support
- Troubleshooting
- Systems Analysis
- Inventory Management
- IT Infrastructure
- AWS Compute
- AWS Networking
- AWS Storage
- AWS Databases
- AWS Security
- Iaas, Paas, Saas
- System Standards Documentation
- Computer System Diagnostics Software
- Antivirus Software
- Organizational Skills
- User Account Management
- Internal Technical Communications
- Hardware and Software Configuration
- Application Support
- Office Support
- Website Support
- Closing Tickets
- Microsoft Windows and Office
- Hardware Evaluation
- Hardware Repair
- Defect Analysis and Resolution
- Backup Recovery
- Resolve Technical Problems
- Software Evaluation
- Desktop Partitioning Software
- Troubleshooting Network Issues
- Tracking and Documentation
- Friendly and Patient
- LAN and WAN Assessment
- Issue and Resolution Tracking
- Microsoft Certification
- Analytical and Methodical
- Employee Computer Support
- Diagnose Faults
Certification
- SC-900 Microsoft Certified: Security, Compliance, and Identity Fundamentals
- AZ-900 Microsoft Certified: Azure Fundamentals
- AWS Certified Cloud Practitioner
- CompTIA Network +
- CompTia A +
Timeline
Advisory Support Analyst
ISM Canada
2021.12 - Current
Letter Carrier
Canada Post
2021.09 - 2021.12
Service Desk Analyst
SaskTel
2021.08 - 2021.12
Video Conference Coordinator
Government of Saskatchewan
2018.11 - 2019.03
Field Service Technician
Toshiba
2017.09 - 2017.12
Desk Side Support Technician
CGI
2015.03 - 2017.09
Desktop Engineer
Fujitsu
2014.05 - 2014.10
Regional Support Analyst
Government of Saskatchewan
2012.07 - 2013.07
Desktop Technician
MicroAge
2011.05 - 2012.05
Service Desk Agent
CGI
2008.11 - 2010.04
No Degree - Computer Networking Technician
Saskatchewan Polytechnic
- SC-900 Microsoft Certified: Security, Compliance, and Identity Fundamentals
- AZ-900 Microsoft Certified: Azure Fundamentals
- AWS Certified Cloud Practitioner
- CompTIA Network +
- CompTia A +
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