Derek Santivanez
Riverside,CA
Summary
Proven track record in enhancing customer experiences and improving safety standards, as demonstrated at Stater Brothers Markets. Adept in bilingual communication and client relations, consistently achieving positive outcomes in diverse roles, including landscaping and housekeeping. Excels in teamwork and efficient task management, leveraging strong customer service skills and safety compliance to meet employer expectations.
Overview
3
3
years of professional experience
Work History
Courtesy Clerk
Stater Brothers Markets
07.2024 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Private Babysitter
Self Employed
01.2022 - Current
- Ensured child safety by closely monitoring indoor and outdoor play environments.
- Managed challenging behavior effectively by implementing positive discipline techniques.
- Developed strong relationships with both parents and children, fostering trust and open communication.
- Collaborated with parents to ensure consistency in childcare approach between home and babysitter settings.
Housekeeping Aide
Real’s Cleaning Service
08.2022 - 02.2024
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding high standard of cleanliness at all times.
Landscaping Crew Member
Perez Landscaping Company
06.2022 - 07.2023
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Developed expertise in operating various landscaping tools such as mowers, trimmers, blowers efficiently ensuring the safety of self and others.
- Contributed to team efficiency through clear communication and collaboration on assigned tasks.
- Ensured client satisfaction through open communication addressing questions or concerns regarding project progress or results.
Education
Associate of Applied Science - Criminal Justice
Norco College
Norco, CA08.2026
High School Diploma -
Norco High School
Norco, CA05.2024
Skills
- Strong customer service
- Client Relations and Customer Service
- Advanced Bilingualism in Spanish
- Safety Standards Compliance
Timeline
Courtesy Clerk
Stater Brothers Markets
07.2024 - Current
Housekeeping Aide
Real’s Cleaning Service
08.2022 - 02.2024
Landscaping Crew Member
Perez Landscaping Company
06.2022 - 07.2023
Private Babysitter
Self Employed
01.2022 - Current
Associate of Applied Science - Criminal Justice
Norco College
High School Diploma -
Norco High School
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