Derek Rosales
West Covina,CA
Summary
Detail-oriented professional with strong skills in customer service, data entry, and forklift operation. Solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
8
8
years of professional experience
Work History
Claims Assistant
Sedgwick
11.2022 - Current
- Processed and reviewed claims for accuracy and compliance with company policies
- Collaborated with adjusters to gather necessary documentation for claim resolution
- Assisted in training new team members on claims processing procedures
- Maintained electronic records of claims using proprietary software systems
- Prepared files, letters and notices.
Warehouse Associate
Floor and Decor
06.2022 - Current
- Operated forklifts and pallet jacks to efficiently transport materials throughout the warehouse.
- Received, inspected, and organized incoming shipments, ensuring compliance with quality standards.
- Collaborated with team members to optimize storage space and maintain inventory accuracy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Managed order picking processes, ensuring timely fulfillment of customer requests.
Lumber Sales Associate
Lowes Home Improvment
04.2022 - 10.2022
- Assisted customers in selecting appropriate lumber products to meet project specifications.
- Maintained accurate inventory levels through regular stock assessments and restocking procedures.
- Provided expert guidance on lumber types, applications, and handling techniques to enhance customer satisfaction.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy in pricing and inventory updates.
- Moved bulk customer orders with safe operation of forklifts.
- Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
Order Fulfillment Associate
Home Depot
06.2020 - 04.2022
- Coordinated order picking and packing processes to ensure timely fulfillment of customer requests.
- Streamlined workflows by implementing best practices for order processing and shipping procedures.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Sales Associate
Walmart
08.2018 - 03.2020
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained product knowledge to assist customers with informed purchasing decisions.
- Collaborated with team members to ensure store organization and cleanliness standards were met.
- Processed transactions accurately using POS systems while ensuring cash handling integrity.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Automotive Technology
Mount San Antonio College
Walnut, CA 10.2030
High School Diploma -
West Covina High School
West Covina, CA 06-2017
Skills
- Microsoft office
- Data entry
- Customer service
- Cash handling
- Forklift operation
- Team collaboration
- Order picking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary
Timeline
Claims Assistant
Sedgwick
11.2022 - Current
Warehouse Associate
Floor and Decor
06.2022 - Current
Lumber Sales Associate
Lowes Home Improvment
04.2022 - 10.2022
Order Fulfillment Associate
Home Depot
06.2020 - 04.2022
Sales Associate
Walmart
08.2018 - 03.2020
Associate of Science - Automotive Technology
Mount San Antonio College
High School Diploma -
West Covina High School