Rachel Pasillas
Bakersfield
Summary
Proven multitasker with a typing speed exceeding industry standard, I excel in managing schedules and prioritizing tasks. In my last two roles specifically, I streamlined administrative processes, enhancing efficiency and client satisfaction. My adeptness at fostering positive relationships and maintaining confidentiality underscores my comprehensive skill set.
Experienced administrative professional with excellent customer service, time management and multitasking abilities. Knowledgeable about handling insurance claims, drafting correspondence and coordinating files. Looking for a challenging role with a growing team.
Overview
9
9
years of professional experience
Work History
Claims Assistant
10.2024 - Current
- Process incoming insurance claims, ensuring all necessary documentation is collected and accurately entered into the company’s database.
- Schedule and confirm appointments for claimants with adjusters or appraisers to assess damages or injuries related to claims.
- Communicate with policyholders, providing them with updates on the status of their claims and answering any questions they may have.
- Coordinate with external parties, such as fire departments, police departments or city offices to obtain additional documentation or information required for claim processing.
Legal Secretary
01.2024 - 09.2024
- Made photocopies of correspondence, documents, and other printed matters for filing purposes.
- Organized meetings between attorneys and clients as well as court appearances when necessary.
- Drafted correspondence, pleadings, motions, discovery documents and other legal forms under the direction of attorneys.
- Transcribed dictation from digital voice recorders and maintained accurate records of dictated notes.
- Provided administrative support to attorneys, including scheduling appointments and managing calendars and travel arrangements.
- Answered phones, screened calls and responded to inquiries from clients as needed.
- Obtained signatures from attorneys for legal documents.
- Assisted attorneys in preparing for hearings and trials.
Instructional Aide
04.2021 - 12.2023
- Performed clerical duties such as filing paperwork, answering phones, copying documents.
- Worked one-on-one with struggling or special education students requiring additional support.
- Monitored student performance during tests and quizzes while providing guidance when needed.
- Instructed small groups of students on educational topics within a variety of subject areas.
- Utilized technology to enhance instruction, such as interactive whiteboards and online programs.
- Established positive individual relationships with students, helping build confidence and self-esteem.
Medical Office Assistant
Dr. Anderson's Medical Office
03.2017 - 04.2022
- Managed patient scheduling and appointment coordination to enhance office efficiency.
- Assisted in maintaining accurate patient records and documentation compliance.
- Facilitated communication between patients and healthcare providers, ensuring clarity of information.
- Implemented streamlined processes for handling insurance claims and billing inquiries.
- Trained new staff on office procedures and electronic health record systems.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Education
BA - Business Administration, Human Resources
Southern New Hampshire University
04-2026
AS - Business Administration
Bakersfield College
05-2019
High School Diploma -
Liberty High Schoo
Bakersfield, CA05-2009
Skills
- Analytics
- Communication
- Creativity
- Strategic thinking
- Claims processing
- Microsoft office
- Data entry
Timeline
Claims Assistant
10.2024 - Current
Legal Secretary
01.2024 - 09.2024
Instructional Aide
04.2021 - 12.2023
Medical Office Assistant
Dr. Anderson's Medical Office
03.2017 - 04.2022
AS - Business Administration
Bakersfield College
BA - Business Administration, Human Resources
Southern New Hampshire University
High School Diploma -
Liberty High Schoo