Derek Hilts
Drayton Valley,Canada
Summary
Professional with strong background in providing technical support and resolving complex customer issues. Skilled in troubleshooting, networking, and software/hardware diagnostics, ensuring seamless user experiences. Valued team collaborator focused on achieving results and adapting to evolving needs. Known for clear communication, problem-solving abilities, and customer-centric approach.
Overview
14
14
years of professional experience
Work History
Health and Safety Representative
Lamb’s Trucking
09.2022 - Current
- Oversaw completion of safety courses and orientations
- Developed risk assessments for various tasks, reducing the likelihood of accidents or incidents occurring in the workplace
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards
- Reviewed and update work practices, policies and procedures
- Facilitated cross-departmental collaboration on safety initiatives, promoting consistency throughout the organization
- Onboarded new employees
- Increased efficiency of emergency response procedures by coordinating drills and updating protocols as needed
Swamper
Lamb’s Trucking
02.2021 - Current
- Traveled on trucks with drivers to assist with loading, unloading, and maintenance
- Expedited job completion times with effective teamwork among crew members while executing various Swamper functions
- Assisted in the training of new Swampers, ensuring they were well-prepared for their roles and responsibilities
- Reduced workplace accidents through strict adherence to safety guidelines and procedures while performing Swamper duties
Service Technician
PDQ Communications
03.2020 - 02.2021
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Telus
02.2015 - 02.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Operator
Drayton Valley Omniplex
07.2011 - 01.2015
- Operated ice resurfacer and monitored ammonia plant for the ice rink
- Reported building issues to building management to reduce safety concerns
- Maintained cleanliness through prompt and diligent janitorial labour throughout the building and associated grounds
- Maintained customer relations with all patrons, demonstrating politeness and eagerness to accommodate
Labourer
Real Janitorial
03.2011 - 08.2012
- Maintained cleanliness through prompt and diligent janitorial labour throughout several buildings and businesses
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules
Education
Grade 12 -
Holy Trinity Academy
2 years - Education, English
Red Deer College
Red Deer, ABNCSO (National Construction Safety Officer) -
ACSA
H2S Alive Course -
Vital Safety
05.2026
Standard First Aid -
Red Cross
11.2025
Water Safety Instructor (WSI) -
Drayton Valley Aquatic Centre
01.2010
Skills
- Has an outgoing and friendly disposition
- Has an empathetic but logical approach to conversation and problem solving
- Enjoys teaching and helping other understand unfamiliar concepts, programs or ideologies
- Excels in several forms of computer communication, ie Microsoft Word/Powerpoint/Excel, E-mail, Discord, etc
- Strives to understand concepts that I am involved in, demonstrating a strong willingness to learn
Timeline
Health and Safety Representative
Lamb’s Trucking
09.2022 - Current
Swamper
Lamb’s Trucking
02.2021 - Current
Service Technician
PDQ Communications
03.2020 - 02.2021
Service Technician
Telus
02.2015 - 02.2020
Operator
Drayton Valley Omniplex
07.2011 - 01.2015
Labourer
Real Janitorial
03.2011 - 08.2012
NCSO (National Construction Safety Officer) -
ACSA
Grade 12 -
Holy Trinity Academy
2 years - Education, English
Red Deer College
H2S Alive Course -
Vital Safety
Standard First Aid -
Red Cross
Water Safety Instructor (WSI) -
Drayton Valley Aquatic Centre
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