Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Megha Bali

Surrey,Canada

Summary

Experienced with managing customer service teams, ensuring high levels of service delivery and satisfaction. Utilizes problem-solving skills to address customer issues effectively and foster positive service environment. Track record of leading initiatives to improve operational efficiency and team performance. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Professional hospitality worker with substantial experience in maintaining guest satisfaction and room cleanliness. Demonstrates strong teamwork and adaptability, ensuring seamless operations. Skilled in attention to detail, and creating welcoming environment. Known for reliability and effective problem-solving in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Health and Safety Representative

SKECHERS Factory Outlet
06.2025 - Current
  • Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
  • Collaborated with management to establish a strong safety culture throughout the organization.
  • Maintained up-to-date knowledge of industry best practices, incorporating them into company policies when appropriate.
  • Assisted in the investigation of accidents and near-misses, identifying root causes and recommending preventive measures.
  • Established an effective record-keeping system for health and safety documentation, streamlining information retrieval during audits.
  • Improved employee awareness of safety practices by developing and delivering engaging training sessions.

BARISTA, CASHIER AND SERVER

Black Bean Coffee LTD.
01.2025 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.

SALES ASSOCIATE, CASHIER

SKECHERS Factory Outlet
10.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Royal Service

Fairmont Pacific Rim
03.2023 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

ASSISTANT MANAGER

Eat Best Kitchen
04.2022 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

SPOKEN ENGLISH AND IELTS TRAINER

Randhawa Institute
03.2021 - 04.2022
  • Enhanced student fluency in English by incorporating interactive language activities and multimedia resources into lessons.
  • Strengthened student listening skills using authentic audio-visual materials sourced from various media platforms, broadening their exposure to different accents and dialects within the English-speaking world.
  • Facilitated skill-building workshops focusing on grammar rules, conversation tactics, pronunciation tips, and vocabulary expansion techniques.
  • Contributed to the development of marketing materials and promotional campaigns targeting prospective students, highlighting the benefits of enrolling in Spoken English and IELTS training programs.

Education

Diploma - Hospitality Management

Granville College
Vancouver, BC
03.2024

High School Diploma - undefined

Delhi Pubic School
03.2019

Skills

  • Time management
  • Attention to detail
  • Cash handling
  • Active listener
  • Safe food handling
  • POS system operation
  • Up-selling
  • Friendly and outgoing
  • Team player
  • Opening and closing duties
  • Exceptional customer service
  • Espresso machine operation
  • Excellent memory
  • Inventory management
  • Multitasking Abilities
  • Customer service
  • Customer engagement
  • Sales expertise
  • High technical skills
  • Product training
  • Pricing strategy

LANGUAGES

English - Full Professional
Hindi - Native or Bilingual
Punjabi - Native or Bilingual

Timeline

Health and Safety Representative

SKECHERS Factory Outlet
06.2025 - Current

BARISTA, CASHIER AND SERVER

Black Bean Coffee LTD.
01.2025 - Current

SALES ASSOCIATE, CASHIER

SKECHERS Factory Outlet
10.2024 - Current

Royal Service

Fairmont Pacific Rim
03.2023 - 01.2024

ASSISTANT MANAGER

Eat Best Kitchen
04.2022 - 12.2022

SPOKEN ENGLISH AND IELTS TRAINER

Randhawa Institute
03.2021 - 04.2022

High School Diploma - undefined

Delhi Pubic School

Diploma - Hospitality Management

Granville College

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Megha Bali