Derek Burrows-Johnson
Richmond,BC
Summary
Business Development Manager with over a decade of experience in driving strategic growth through data-driven insights and innovative digital marketing strategies. Expert in relationship management and project execution, leveraging advanced CRM tools to enhance client retention and satisfaction. Committed to identifying market opportunities and implementing solutions that ensure competitive advantage and sustainable revenue growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bell/Valet
Versante Hotel
Richmond, British Columbia
05.2025 - Current
- Parked vehicles efficiently in designated areas for guest convenience.
- Assisted guests with luggage and provided directions to hotel amenities.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
Business Development Manager
New Direction Immigration
Richmond, British Columbia
01.2021 - Current
- Lead EB5 sales, aiding clients in green card acquisition via regional center investments.
- Manage B2B/B2C sales for Canadian Start-Up Visa, advising on investment and immigration.
- Conduct high-value meetings for investment-based immigration solutions.
- Execute lead generation on social media and email, enhancing client conversion.
- Craft business plans and pitch decks for Canadian market entry via Start-Up Visa.
- Analyzed market trends to tailor immigration solutions, ensuring competitive offerings that resonate with diverse client needs.
- Implemented CRM tools (Zoominfo and Apollo.AI) to track client interactions, leading to improved follow-up strategies and measurable growth in client retention.
Central Poll Supervisor
Elections Canada, Government of Canada
Calgary, Alberta
02.2025 - 05.2025
- Oversaw all aspects of poll station operations during the April 28, 2025 election period, ensuring a secure, organized, and accessible environment for all eligible voters
Managed inventory and handling of sensitive election materials including ballots, tabulators (if applicable), and voter lists. - Ensured adherence to Elections Canada/[Province] protocols, including ballot security, voter verification, health and safety standards, and procedural compliance.
- Handled on-site issues, provided voter guidance, and ensured the integrity and confidentiality of the voting process.
- Acted as the main point of contact for Elections Canada/Alberta within the assigned polling division.Supervised poll operations to ensure compliance with electoral regulations, resulting in streamlined voting processes and enhanced voter confidence.
Client Relationship Manager
Marriott International
Richmond, British Columbia
12.2017 - 12.2021
- Managed VIP client accounts, enhancing loyalty and repeat business through personalized service.
- Coordinated with event planners for seamless corporate bookings, ensuring client satisfaction.
- Resolved guest issues proactively, maintaining high service standards and positive reputation.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Education
Bachelor of Commerce -
Concordia University
Montreal, QC04-2014
Bachelor of Science - Natural Sciences
University of Calgary
Calgary01-2008
Skills
- Lead generation and market analysis
- Client relationship management
- Business planning and CRM implementation
- Sales strategy
- Team leadership
- Regulatory compliance
- Data-driven decision making
- Growth management
Accomplishments
#65 on fastest growing companies in Canada in a leadership role at Indochino
https://www.indochino.com/press/september-15-2016?srsltid=AfmBOoqI1Dlk1pCYUra-Jc-Hk1CjWtDDSzkrAjq5HUICTnQgNh-dlo3W
Certification
Google Project Management Professional Certification (2022)
Google Data Analytics Professional Certification (2022)
Google Digital Marketing & E-commerce Certification (2023)
Content Marketing HubSpot Academy (2023)
Digital Marketing Hubspot Academy (2023)
SEO Marketing Hubspot Academy (2023)
Google Adwords and Advanced Google Adwords (2022)
Advanced Google Analytics (2022)
Google Analytics 4 (GA4) Essential Training (2022)
Google Ads Display Certification (2023)
Languages
English
Native/ Bilingual
French
Professional
Timeline
Bell/Valet
Versante Hotel
05.2025 - Current
Central Poll Supervisor
Elections Canada, Government of Canada
02.2025 - 05.2025
Business Development Manager
New Direction Immigration
01.2021 - Current
Client Relationship Manager
Marriott International
12.2017 - 12.2021
Bachelor of Commerce -
Concordia University
Bachelor of Science - Natural Sciences
University of Calgary