Deqa Farah
Edmonton,AB
Summary
I have a strong background in patient care and customer service, with proven strengths in communication, organization, and delivering efficient support. Skilled in multitasking and maintaining attention to detail in high-pressure environments, I bring a structured approach to problem-solving and a focus on achieving positive outcomes. I work well both independently and within a team, consistently aiming to contribute to a productive and collaborative work environment.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Insight Medical Imaging
07.2023 - Current
- Applied strong interpersonal skills to provide initial support and assistance to patients and their families as the primary point of contact.
- Utilized administrative expertise to support the smooth operation of services by managing patient scheduling, and ensuring the accurate maintenance of patient records.
- Demonstrated a thorough understanding of Insight Medical Imaging's services and locations, effectively directing inquiries and providing relevant information to patients and visitors.
- Managed document handling tasks, including photocopying and faxing documents as needed, maintaining strict confidentiality and accuracy of sensitive patient information.
Barista
Starbucks
05.2019 - 09.2023
- Engaging and connecting with everyday individuals.
- Communicate efficiently and effectively.
- Cultivate an environment where the customer feels comfortable, and welcome.
- Managed rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
Youth Leader
Action for Healthy Communities
07.2021 - 06.2022
- Lead community outreach projects with a team that sought to empower members of the community in areas such as self identity, advocacy, confidence,leadership, and path finding.
- Planned and executed workshops dedicated to empowering youth.
- Worked with and engaged girls from a wide range of ages and ethnic backgrounds, including newcomers.
- Worked on a Mental Health project which centered around mental health in the black community and ways in which we could do anti-stigma work.
- Invited mental health professionals from a diverse range of expertees ranging from mental health first aide instructors to therapists over a moderated discussion, and worked on a documentary on the experience.
Youth Health and Wellness Mentor
Africa Centre
10.2020 - 07.2021
- Provided mental health and wellness support to mentee.
- Serve as a source of guidance both in person and virtually.
- Engaged in workshops on anxiety, LGBTQ+ and intersectionality, eating disorders etc.
Community Visitor in Home Care
Alberta Health Services
09.2020 - 07.2021
- Documented client status.
- Provided entertainment and companionship through conversation.
- Entertained, conversed with clients to maintain mental health and alertness.
- Experience working with client with dementia.
- Built an understanding of client confidentiality.
Education
Bachelor of Science - Biological Sciences
UNIVERSITY OF ALBERTA
06.2024
Skills
- Excel in both independent and team-oriented environments
- Developed leadership and communication skills
- Comfortable working with people of all ages, economic statuses, races, cultures, and with various needs
- Passionate about healthcare and the engagement of community
- Quick and passionate learner
- Professional and reliable
Languages
English
Somali
Timeline
Medical Receptionist
Insight Medical Imaging
07.2023 - Current
Youth Leader
Action for Healthy Communities
07.2021 - 06.2022
Youth Health and Wellness Mentor
Africa Centre
10.2020 - 07.2021
Community Visitor in Home Care
Alberta Health Services
09.2020 - 07.2021
Barista
Starbucks
05.2019 - 09.2023
Bachelor of Science - Biological Sciences
UNIVERSITY OF ALBERTA
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