Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deqa Farah

Edmonton,AB

Summary

Experienced professional with a background in customer service and patient care, looking to expand expertise within the field of mental health. Passionate about making a meaningful impact, I bring a blend of skills in customer service and patient care, along with a strong desire to contribute to the mental health sector. Ready to leverage my experience and dedication to support individuals and families in need within this vital field.


Overview

5
5
years of professional experience

Work History

Medical Receptionist

Insight Medical Imaging
07.2023 - Current
  • Applied strong interpersonal skills to provide initial support and assistance to patients and their families as the primary point of contact.
  • Utilized administrative expertise to support the smooth operation of services by managing patient scheduling, and ensuring the accurate maintenance of patient records.
  • Demonstrated a thorough understanding of Insight Medical Imaging's services and locations, effectively directing inquiries and providing relevant information to patients and visitors.
  • Managed document handling tasks, including photocopying and faxing documents as needed, maintaining strict confidentiality and accuracy of sensitive patient information.


Barista

Starbucks
05.2019 - 09.2023
  • Engaging and connecting with everyday individuals.
  • Communicate efficiently and effectively.
  • Cultivate an environment where the customer feels comfortable, and welcome.
  • Managed rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Youth Leader

Action for Healthy Communities
07.2021 - 06.2022
  • Lead community outreach projects with a team that sought to empower members of the community in areas such as self identity, advocacy, confidence,leadership, and path finding.
  • Planned and executed workshops dedicated to empowering youth.
  • Worked with and engaged girls from a wide range of ages and ethnic backgrounds, including newcomers.
  • Worked on a Mental Health project which centered around mental health in the black community and ways in which we could do anti-stigma work.
  • Invited mental health professionals from a diverse range of expertees ranging from mental health first aide instructors to therapists over a moderated discussion, and worked on a documentary on the experience.

Youth Health and Wellness Mentor

Africa Centre
10.2020 - 07.2021
  • Provided mental health and wellness support to mentee.
  • Serve as a source of guidance both in person and virtually.
  • Engaged in workshops on anxiety, LGBTQ+ and intersectionality, eating disorders etc.

Community Visitor in Home Care

Alberta Health Services
09.2020 - 07.2021
  • Documented client status.
  • Provided entertainment and companionship through conversation.
  • Entertained, conversed with clients to maintain mental health and alertness.
  • Experience working with client with dementia.
  • Built an understanding of client confidentiality.

Student Research Assistant/ Glad Lab

University of Alberta
07.2020 - 12.2020
  • Code data from research subjects and experiments.
  • Record data into a spreadsheet using Microsoft excel.
  • Summarize and organize data according to date, time, data type.
  • Communicate efficiently with fellow research assistants regarding progress.

Education

Bachelor of Science - Biological Sciences

UNIVERSITY OF ALBERTA
Edmonton, AB
06.2024

Skills

  • Excel in both independent and team-oriented environments
  • Developed leadership and communication skills
  • Comfortable working with people of all ages, economic statuses, races, cultures, and with various needs
  • Passionate about healthcare and the engagement of community
  • Quick and passionate learner
  • Professional and reliable

Languages

English
Somali

Timeline

Medical Receptionist

Insight Medical Imaging
07.2023 - Current

Youth Leader

Action for Healthy Communities
07.2021 - 06.2022

Youth Health and Wellness Mentor

Africa Centre
10.2020 - 07.2021

Community Visitor in Home Care

Alberta Health Services
09.2020 - 07.2021

Student Research Assistant/ Glad Lab

University of Alberta
07.2020 - 12.2020

Barista

Starbucks
05.2019 - 09.2023

Bachelor of Science - Biological Sciences

UNIVERSITY OF ALBERTA

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Deqa Farah