DEOSA VICTOR
Degelis,QC
Summary
Dynamic Supervisor with extensive experience at Tim Hortons, excelling in training and mentoring staff to enhance customer service. Proven track record in resolving complaints and fostering loyalty, while implementing efficient workflows that improved productivity.
Overview
1
1
Certification
9
9
years of professional experience
Education
Community Development Diploma Program -
Qcom College of Technology
Calgary, AB01-2021
Bachelor of Science - In Computer Science
System Technology Institute
Manila Philippines 04-2007
Work History
Swing Manager
Tim Hortons
12.2012 - 06.2021
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Supervisor
Tim Hortons
07.2021 - 2026
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Skills
Training and mentoring
Customer service
Staff discipline
Employee motivation
Languages
English
Full Professional
French
Limited Working
Certification
SafeCheck Programme Avancé de Sécurité Alimentaire
Date d' Expiration : 11- July 2030
Timeline
Supervisor
Tim Hortons
07.2021 - 2026
Swing Manager
Tim Hortons
12.2012 - 06.2021
Community Development Diploma Program -
Qcom College of Technology
Bachelor of Science - In Computer Science
System Technology Institute