Skilled at work organization, schedule management and administration of team operations. Experienced in all ramp activities and specializing in making continuous improvements to increase team effectiveness and streamline activities.
Overview
18
18
years of professional experience
Work History
Ramp Agent
FedEx
02.2021 - Current
Oversee and coordinate all aspects of cargo handling operations, ensuring efficient and timely loading and unloading of aircraft.
Contribute to development of long-term strategies for ramp services by providing valuable insights based on daily operational experiences.
Lead a team of ramp agents and cargo handlers, providing guidance, training, and supervision to ensure adherence to safety protocols and operational procedures and policies.
Demonstrate adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Demonstrate strong teamwork and collaboration skills, professionalism and accountability, contributing to a positive work environment and the achievement of operational goals.
Reduced operational costs by optimizing staff utilization, eliminating redundancies, and maximizing resource allocation.
Boosted employee morale and retention by fostering a positive work environment and providing ongoing support to team members.
Courier
Fedex
12.2011 - 02.2020
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Developed strong relationships with clients through dependable service that ensured repeat business.
Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
Automotive Technician
Peel Chrysler
09.2006 - 09.2011
Changed, rotated, and balanced tires on different types of vehicles.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Located and removed defective parts for skilled adjustment, repair or replacement.
Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
Education
Automotive Service Technician Red Seal License - Automotive Service Technician
Mohawk College of Applied Arts And Technology
Hamilton, ON
High School Diploma -
Iona Secondary School
Mississauga, ON
Skills
Problem-Solving
Aircraft Marshalling
Team Leadership
Security awareness
Decision-Making
Strong Work Ethic
Safety Compliance
Customer Service
Work Planning and Prioritization
Quality Assurance
Job Scheduling
Weight/balance loading
Timeline
Ramp Agent
FedEx
02.2021 - Current
Courier
Fedex
12.2011 - 02.2020
Automotive Technician
Peel Chrysler
09.2006 - 09.2011
Automotive Service Technician Red Seal License - Automotive Service Technician