DENYKA LOGAN
Toronto,Canada
Summary
Customer service professional with experience handling inquiries, providing styling support, and managing client interactions. Skilled in resolving issues efficiently, maintaining accuracy, and ensuring smooth operations in fast-paced environments. Detail-oriented, adaptable, and focused on delivering high-quality service. Strong ability to collaborate in team settings, and uphold brand standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jenner Jean-Marie Community Centre
Toronto, Canada
09.2022 - Current
- Provide client support through phone, email, and in-person inquiries, ensuring clear communication, and efficient problem resolution.
- Process registrations, schedule appointments, and maintain organized client records for seamless service operations.
- Track customer concerns, provide appropriate solutions, and ensure timely follow-ups to enhance satisfaction.
- Assist with administrative tasks, including preparing reports, updating databases, and managing program documentation.
- Maintain a welcoming and professional environment, ensuring positive client experiences, while supporting daily facility operations. Create a welcoming and professional environment, fostering positive client experiences.
Sports Organizer
Jenner Jean-Marie Community Centre
Toronto, Canada
09.2022 - Current
- Plan and oversee youth sports programs, promoting engagement, teamwork, and skill development.
- Track attendance and analyze participation trends to optimize programming.
- Incorporate participant feedback to enhance program offerings and overall experience.
- Manage logistics and ensure safe, inclusive event execution.
Volunteer Assistant Coach
MERIDIAN HALL- STOMP PROGRAM
Toronto, Canada
01.2023 - 05.2023
- Coordinate training sessions, ensuring structured and efficient program execution.
- Maintain records of participant progress and session details.
- Provide mentorship and encouragement to support confidence and skill-building.
Camp Counsellor
Leaside Park
Toronto, Canada
07.2022 - 08.2022
- Provided hands-on leadership in a fast-paced environment, ensuring a safe and structured setting for children.
- Assisted in managing program logistics, keeping schedules organized, and ensuring the timely execution of activities.
- Delivered excellent customer service by communicating effectively with parents, guardians, and participants regarding program updates and participant needs.
Education
bachelor of arts - Criminology
YORK UNIVERSITY
true06-2026
Skills
- Expertise in client service, personalized styling, and building lasting customer relationships
- Strong understanding of fashion trends and ability to provide tailored product recommendations
- Skilled in managing high-volume inquiries with accuracy, efficiency, and professionalism
- Proficiency in digital systems for processing orders, handling client interactions, and managing administrative tasks
- Strong problem-solving skills, ensuring effective resolution of client concerns and inquiries
- Collaborative team player with a goal-oriented mindset, excelling in high-performance environments
Certification
- Standard First-Aid, CPR, and AED (February 2024)
Affiliations
- Strong ability to manage multiple tasks efficiently, balancing organization, problem-solving, and attention to detail.
- Skilled in handling confidential information with professionalism, maintaining accuracy in records and client communications.
- Passion for fashion, styling, and delivering personalized experiences that enhance customer confidence and satisfaction.
- Strong communication skills, adept at engaging in meaningful conversations and fostering client relationships.
- Enthusiastic about contributing to Aritzia Concierge, bringing a blend of customer service expertise, organization, and commitment to excellence.
Timeline
Volunteer Assistant Coach
MERIDIAN HALL- STOMP PROGRAM
01.2023 - 05.2023
Customer Service Representative
Jenner Jean-Marie Community Centre
09.2022 - Current
Sports Organizer
Jenner Jean-Marie Community Centre
09.2022 - Current
Camp Counsellor
Leaside Park
07.2022 - 08.2022
bachelor of arts - Criminology
YORK UNIVERSITY
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