Luciana Lisa
Brandon,Canada
Summary
Experienced in delivering personalized care and support in high-pressure environments. Successfully built trust and developed strong client relationships. Demonstrated professionalism and attention to detail in managing structured routines and appointments. Calmly resolved conflicts and crises using certified intervention training. Maintained high standards of hygiene and presentation through leveraging cleaning experience. Excelled in providing exceptional customer service and upselling as a retail sales associate. Actively promoted teamwork, adaptability, and positive energy in fast-paced, client-facing roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Peavey Mart
07.2022 - 11.2023
- Implemented forward-thinking approaches to improve customer experience by addressing needs and concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes. Supervised on updates of clothing inventory and regular stock
- Facilitated processing and tracking of online orders. Coordinated with other store locations to secure inventory for customer needs.
Youth Support Worker
BRIGHTSCAPE ENDEAVOURS
06.2017 - 12.2020
- Guided at-risk youth through daily routines, promoting independence and healthy lifestyle choices while connecting them with relevant community resources.
- Provided crisis intervention and emergency support, fostering strong, supportive relationships based on trust and empathy.
- Advocated for clients in interdisciplinary settings, collaborating with social workers, case managers, educators, and mental health professionals to support youth development.
- Assessed clients’ strengths and needs in various environments, creating individualized approaches to support their progress.
- Coordinated and maintained structured schedules involving school, court appearances, family visits, and medical or therapeutic appointments.
- Managed household upkeep, including cleaning, laundry, and yard maintenance, while modeling life skills and encouraging youth involvement.
- Planned and prepared balanced meals in line with dietary restrictions, and educated youth on safe food handling and kitchen hygiene.
- Documented daily activity reports and submitted incident reports to provincial and child welfare authorities in accordance with policy standards.
- Supervised both youth and team members to ensure a safe, respectful, and goal-oriented environment; monitored staff performance and maintained accurate administrative records.
Residential Cleaner
CLEAN SWEEP
01.2015 - 06.2015
- Commercial &, CENTRAL OKANAGAN, My duties as a cleaner meant that I had to be responsible, respectful and trustworthy.
- As a cleaner my job was to thoroughly clean houses, offices, resorts, college housing and construction sites etc.
- My duties were to clean from top to bottom in the set times given, sometimes delegate to others as well as take new direction while on task.
- I was trusted to keep keys and codes for the areas I was cleaning.
- Contact with customers and the general public was always courteous, pleasant and professional.
- I had equipment assigned to me and used various cleaning solutions and equipment.
- I had to report any damages I noted while completing the tasks in real time via text or email.
Education
High School Diploma - undefined
École Secondaire Neelin High School & Assiniboine Community College Mature Student High School
Brandon, MB06.2022
Skills
- Exceptional Customer Service – Skilled in creating personalized beauty experiences and building lasting client relationships
- Product Knowledge – Confident in recommending skincare, makeup, fragrance, and haircare products tailored to individual needs
- Sales & Upselling – Proven ability to identify customer needs and boost sales through thoughtful product pairings and promotions
- Professional Communication – Strong written and verbal English skills; able to clearly explain product use and benefits
- POS & Retail Systems – Experienced with point-of-sale operations, handling transactions accurately and efficiently
- Visual Merchandising – Maintains clean, engaging, and brand-aligned displays to enhance the client shopping experience
- Team Collaboration – Works seamlessly with colleagues to meet goals, assist during rushes, and create a supportive team atmosphere
- Calm Under Pressure – Stays composed and professional during high-volume periods and resolves customer concerns with care
- Time Management & Reliability – Consistently punctual and dependable, with the ability to manage multiple responsibilities smoothly
- Health & Safety – Knowledge of safe work practices, previously certified in First Aid and Non-Violent Crisis Intervention
- Inclusive Care Experience – Familiar with special needs support and providing individualized care in diverse environments
- Leadership & Initiative – Experience in employee support and operations; proactive in problem-solving and continuous improvement
Languages
English
Accomplishments
- Developed skills in speech writing, presentation, and leadership through regular participation.
Toast Masters certificate for public speaking, speech writing and presenting.
Certification
- Emergency First Aid & CPR (Level C) – Previously Certified
- Non-Violent Crisis Intervention (NVCI) – Previously Certified
Timeline
Customer Service Associate
Peavey Mart
07.2022 - 11.2023
Youth Support Worker
BRIGHTSCAPE ENDEAVOURS
06.2017 - 12.2020
Residential Cleaner
CLEAN SWEEP
01.2015 - 06.2015
High School Diploma - undefined
École Secondaire Neelin High School & Assiniboine Community College Mature Student High School
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