Denver Cloutier
Camrose
Summary
Results-driven Automotive Fixed Operations Manager with a background as a certified red seal automotive technician. A proven track record in operational management delivering exceptional customer service. Proficient in optimizing fixed operations department efficiency, boosting net revenue, and enhancing customer satisfaction. Experienced in leading teams to improve their department productivity and customer retention. Seeking a leadership role to leverage my technical expertise and management skills in driving operational success and customer loyalty in the industry.
Overview
14
14
years of professional experience
Work History
Fixed Operations Manager
Central Alberta GM Dealership
10.2024 - Current
- Streamlined service department operations, enhancing workflow efficiency and customer satisfaction.
- Developed training programs for staff, improving technical knowledge and service quality.
- Implemented cost-reduction strategies, contributing to overall departmental profitability.
- Analyzed performance metrics to identify trends, driving continuous improvement initiatives.
- Improved customer satisfaction by implementing efficient service processes and staff training programs.
Director of Fixed Operations
Koch Auto Group - Western Canada
06.2023 - 10.2024
- Increased net profit and gross profit in '23 calendar year over year improvement.
- Structured processes and procedures to improve department efficiency and maintain high productivity.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Cultivated strong internal, customer and manufacturer relationships.
- Monitored financial performance through daily reports.
- Assisted in recruiting, hiring and training of team members.
- Chrysler, GM and Ford manufacturers under my supervision.
Fixed Operations Manager
Vermilion Chrysler
10.2021 - 06.2023
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Boosted staff loyalty and reduced turnover with the introduction of innovative programs.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Automotive Service Technician
Camrose Chrysler
01.2011 - 10.2021
- Tested electronic components and computer controls with specialized devices.
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Inspected vehicles to assess damage and plan for repairs and new parts.
- Safety Awareness: Comprehensive understanding of safety protocols and best practices in an automotive repair setting.
- Problem-Solving: Diagnosed and repaired a wide range of mechanical issues, maintaining a high customer satisfaction rate.
Education
Journeyman Red Seal - Automotive Technician
NAIT
Edmonton, AB10.2014
High School Diploma - undefined
OLMP
Camrose, AB06.2011
Skills
- Process improvement
- Financial Management
- Automotive Technical Expertise
- Customer Service
- Task Prioritization
- Analytical and Critical Thinking
- Operational efficiency
- Staff training and development
Accomplishments
Over the past two years, I’ve been fortunate to receive direct, one-on-one mentorship from Fenton Bolden through AxionOps (formerly Segante Consulting). Working closely with someone of Fenton’s experience has shaped the way I approach fixed operations. Through our sessions, I gained practical tools and advanced strategies that I’ve been able to apply at every store I’ve managed, helping drive measurable improvements in team performance, profitability, and day-to-day processes. This mentorship has played a major role in my growth as a leader and my ability to deliver strong results in challenging environments.
Timeline
Fixed Operations Manager
Central Alberta GM Dealership
10.2024 - Current
Director of Fixed Operations
Koch Auto Group - Western Canada
06.2023 - 10.2024
Fixed Operations Manager
Vermilion Chrysler
10.2021 - 06.2023
Automotive Service Technician
Camrose Chrysler
01.2011 - 10.2021
High School Diploma - undefined
OLMP
Journeyman Red Seal - Automotive Technician
NAIT
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