Dennise Alexandre O'Neil
Mississauga,ON
Summary
Dedicated and professional individual with a proven track record in customer service, time management, and trend tracking. Skilled in troubleshooting problems and developing successful solutions. Adept at cultivating positive relationships and exceeding goals through excellent verbal and written communication. Known for reliability and readiness to tackle challenges, utilizing strong problem-solving abilities and task prioritization skills to contribute to the success of the team.
Overview
9
9
years of professional experience
Work History
Human Resources Administrator
Ya YA Foods Corp.
03.2023 - Current
- Assisted with employee support and tracking systems.
- Maintain accurate and up to date human resources information and related records systems.
- Assisted with ensuring employee file and sign-off requirements are accurate and up to date.
- Coordinated employee engagement programs such as company events.
- Assisted in preparing HR meeting agendas, purchase orders, and attended meetings.
- Provided support for general labour reporting and follow-ups with agency providers.
- Supported with HR related communication across the organization.
- Supported with payroll related tasks such as updating employee's information, updating employee's hours in ADP and follow-ups.
- Ensured compliance of company policies and procedures.
- Assisted with drafting and preparing employment offers and memorandums.
- Responded to employee inquiries and concerns and took steps to resolved issues.
- Managed internal recruitment by assessing candidates profile before scheduling for an interview.
- Successfully implemented new employee programs such as Milestone Awards, Safety Shoes, and Anonymous Hotline
Office Administrator
Northern Lights & Rainmakers Inc
04.2021 - 03.2022
- Responded to client requests and inquiries promptly, accurately, and with the utmost professionalism.
- Filled up work orders and client information.
- Managed irrigation technicians schedule in order to fulfill clients work orders.
- Ensured accuracy of completed time sheets, payroll, and other summaries, processed customer bills and payments
- Delegated tasks effectively to various team members to enhance productivity levels.
Front Counter Server
Mario's BBQ
05.2018 - 04.2021
- Efficiently took orders and serve food to the customers.
- Consistently provided professional, friendly, and engaging service.
- Multi-tasked various front-of-the-house duties and collecting the bill.
- Made menu recommendations, answered questions and shared additional information with restaurant patrons.
Prep Cook/Front Counter Server
Handaan Filipino Cuisine
05.2018 - 12.2018
- Helped in the preparation of ingredients needed by the cook.
- Maintained a clean and orderly kitchen by washing utensils and dishes, sanitizing surfaces, cleaning floors and taking out trash.
- Ensured the food preparation areas are clean and hygienic.
- Took orders and helped serve in the front-of-the-house
Information Technology Executive
Daiso Industries Co., Ltd.
06.2017 - 04.2018
- Assisted customer phone inquiries.
- Planned and proposed system improvements.
- Monitored systems and networks.
- Performed system administration and security.
- Managed inventory responsibilities at multiple branches.
- Technical management, oversight and coordination of IT projects.
- PC software and hardware troubleshooting.
- Monitored and registered incoming products.
Programmer
OTTO SHOES
11.2015 - 06.2017
- Created and updated user-friendly programs using Visual Basic 6.
- Updated databases in SQL Enterprise and MYSQL.
- Created online program using HTML and PHP.
- Trained other employees in Microsoft Office Suite.
- Performed hardware and software troubleshooting.
Education
Post Graduate Diploma - Network Administration
CIMT College
01.2020
Bachelor of Science - Information Technology
Informatics International College
08.2015
Skills
- Employee Relations
- Employee paperwork
- Skilled in Microsoft Office
- Internal Communications
- Employee Recognition Programs
- Visual Basic for Applications (VBA)
- Retail
- Databases
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Human Resources Administrator
Ya YA Foods Corp.
03.2023 - Current
Office Administrator
Northern Lights & Rainmakers Inc
04.2021 - 03.2022
Front Counter Server
Mario's BBQ
05.2018 - 04.2021
Prep Cook/Front Counter Server
Handaan Filipino Cuisine
05.2018 - 12.2018
Information Technology Executive
Daiso Industries Co., Ltd.
06.2017 - 04.2018
Programmer
OTTO SHOES
11.2015 - 06.2017
Post Graduate Diploma - Network Administration
CIMT College
Bachelor of Science - Information Technology
Informatics International College
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