Dennis Graham
Calgary,AB
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
29
29
years of professional experience
Work History
Concierge/Night Auditor
Best Western Plus Calgary Centre Inn
08.2007 - 06.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Regional Sales Manager
U.S. Jesco International
03.1993 - 05.2005
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
Education
Central Memorial High School
Calgary, ABSkills
- Social Media Networking
- Guest Relations
- Reservations Management
- Event Planning
- Customer Service
- Travel Coordination
- Quality Assurance
- Transportation Coordination
Languages
English
Professional Working
Timeline
Concierge/Night Auditor
Best Western Plus Calgary Centre Inn
08.2007 - 06.2022
Regional Sales Manager
U.S. Jesco International
03.1993 - 05.2005
Central Memorial High School
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