Réginald Yves Lundi
Québec 813 3e Rue,Québec
Summary
Experienced with managing hotel operations and elevating guest experiences.
Highly effective in greeting guests and resolving issues.
Utilizes leadership skills to guide teams and enhance service quality.
Knowledge of effective staff training and conflict resolution strategies.
Hospitality professional prepared for advancing hotel operations and guest services.
Extensive experience managing hotel activities, improving service quality, and leading teams to achieve goals.
Known for fostering collaborative environments and adapting to dynamic situations.
Expertise in staff training and guest relations.
Determined, recent graduate with hospitality management degree.
Looking for position in hospitality industry focused on providing exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Night Auditor
Hotel Musée Premieres Nations
01.2022 - Current
- Developed and implemented operational strategies to enhance guest satisfaction and service quality.
- Managed daily hotel operations, ensuring compliance with health and safety standards.
- Collaborated with department heads to optimize workflow and improve overall efficiency.
- Conducted regular audits of guest services to identify areas for improvement and implement changes accordingly.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Groupe CBV : Responsable des installations
Stade Canac
01.2021 - 01.2022
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory control processes, reducing waste through effective stock management.
Usher & Team Leader
Centre des congrès
01.2021 - 01.2021
Security Guard : L'institut De Cardiologie Québec
Prévention Noctis
01.2021 - 01.2021
Telephone Clerk & Research
Recensement Canada
01.2021 - 01.2021
- Operated multi-line telephone system to manage incoming and outgoing calls efficiently.
- Assisted in directing calls to appropriate departments, ensuring timely communication flow.
- Provided information and support to callers, enhancing customer service experience.
- Maintained accurate records of calls and messages for departmental reference.
Education
Bachelor of Arts - Digital Communications Media & Human Ressources
Université Laval
Québec, QC09.2025
High School Diploma -
Beatrice Desloges Highschool
Ottawa, ON06.2013
Skills
- Guest complaint resolution
- Guest services
- Cash handling
- Interpersonal communications
- Hospitality
- Outstanding communication skills
- Food and beverage operations
- Telephone etiquette
- Social media networking
- Guest experiences
- Front office staff
- Customer service
- Computer skills
- Relationship building
- Guest services
- Guest registration
- Front desk operations
- Flexible schedule
- Attention to detail
- Excellent communication
- Team collaboration
- Customer satisfaction
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
CPR : Up to date
Smart-Serve
Acting , theatre
Tv/television -figuration : Bon Cop /Bad Cop & Les grandes Crues
Timeline
Night Auditor
Hotel Musée Premieres Nations
01.2022 - Current
Groupe CBV : Responsable des installations
Stade Canac
01.2021 - 01.2022
Usher & Team Leader
Centre des congrès
01.2021 - 01.2021
Security Guard : L'institut De Cardiologie Québec
Prévention Noctis
01.2021 - 01.2021
Telephone Clerk & Research
Recensement Canada
01.2021 - 01.2021
Bachelor of Arts - Digital Communications Media & Human Ressources
Université Laval
High School Diploma -
Beatrice Desloges Highschool