Dennis Byaruhanga
Scarborough,ON
Summary
Seeking a rewarding opportunity as Front-Line Worker where can apply skills and knowledge to contribute to organizational goals and serve those most vulnerable.
Overview
7
7
years of professional experience
Work History
Intake Worker
Salvation Army - MAXWELL MEIGHEN CENTRE
01.2018 - Current
Completing assessments, intakes and discharges with residents (e.g., newcomer refugees) and accurately inputting this data to account for the number of new clients received within day
- Taking client temperatures and completing a COVID-19 with staff, visitors and new clients upon entering the shelter
- Developing a therapeutic rapport with clients, actively listening and engaging individuals to support, assess specific needs and provide specific resources based on those needs
- Consulting with internal colleagues such as Counselors and Housing Workers and making appropriate external referrals
- Providing support to clients facing issues of poverty, mental health, addictions, abuse, and social isolation
- Working collaboratively to resolve conflict and maintain a safe & supportive shelter environment
- Responding to potentially life threatening or serious situations such as opiate overdoses and calling emergency personnel
- Providing residents with any requested information, orientating new residents to the shelter rules, schedules, and available services
- Handling confidential matters with discretion and tact
- Completing security checks throughout the day and bed audits at night
- Updating a daily bed check list and issuing meal tickets
- Documenting incidents and sharing pertinent information at shift change
- Reporting any urgent Health and Safety concerns to supervisor.
Education
PSW Approach to Quality Care (Certificate) -
University of Toronto
Toronto, ON01.2020
Bachelor Degree in Social Work -
Kyambogo University, Kampala
Kampala01.2013
Skills
- Professionalism and Ethics
- Data entry proficiency
- Follow-up skills
- Cross-cultural sensitivity
- Empathy
- Communication
- Active listening
- Critical thinking
- Ethical decision making
Phone
416-268-2244
byaruhangadennis44@gmail.com
Address
43 Corrine Cres., Scarborough, ON, M1K 2Y7
Highlights
- Experienced working with homeless men in a shelter setting.
- Knowledge and understanding of the needs and barriers experienced by Indigenous communities, youth, persons with mental illness, addictions and the LGBT2Q population.
- Excellent communication and interpersonal skills.
- Sensitive and committed to a Client Centered and Trauma Informed Approach.
- Strong work ethic, with time-management and organizational skills.
- Conflict management and problem-solving skills with the ability to establish effective working relationships.
- Reliable, punctual, cooperative, and a fast learner.
- Hard-working and self-motivated.
- Effective team player with the ability to work independently with minimal supervision.
- Computer skills in Microsoft Excel, Word, Power Point, Outlook, and Internet.
- Compassionate and committed to working from an anti-oppression framework utilizing harm reduction principles.
- Fluent in English (verbal and written)
Professionalexperience
INTAKE WORKER, Salvation Army - MAXWELL MEIGHEN CENTRE, 2018, present, Completing assessments, intakes and discharges with residents (e.g., newcomer refugees) and accurately inputting this data to account for the number of new clients received within the day., Taking client temperatures and completing a COVID-19 with staff, visitors and new clients upon entering the shelter., Developing a therapeutic rapport with clients, actively listening and engaging individuals to support, assess specific needs and provide specific resources based on those needs., Consulting with internal colleagues such as Counsellors and Housing Workers and making appropriate external referrals., Providing support to clients facing issues of poverty, mental health, addictions, abuse, and social isolation., Working collaboratively to resolve conflict and maintain a safe & supportive shelter environment., Responding to potentially life threatening or serious situations such as opiate overdoses and calling emergency personnel., Providing residents with any requested information, orientating new residents to the shelter rules, schedules, and available services., Handling confidential matters with discretion and tact., Completing security checks throughout the day and bed audits at night., Updating a daily bed check list and issuing meal tickets., Documenting incidents and sharing pertinent information at shift change., Reporting any urgent Health and Safety concerns to supervisor.
Professionaldevelopment
- Toronto Shelter Standard Certificate
- Valid First Aid/CPR Certificate
- Mental Health (Parts 1 & 2)
- Trauma Informed Care (Parts 1 & 2)
- Crisis Prevention and Intervention Certificate
References
Available Upon Request
Cover Letter
To Whom It May Concern:
Application for the role of Support Worker
I would like to apply for the role of Client Support Worker or anything similar that may be available at your shelter, respite or supportive housing setting. I have experience working in a support role helping homeless individuals staying in a shelter setting. Currently I am working at the Salvation Army – Maxwell Meighen Centre as an Intake Worker. I have a passion for helping and providing support to those who most need it. I have a Social Work Degree and have recently completed specific training at the Toronto Hostel Training Centre. Working from anti-racist/anti-oppression framework, my work ethic, principals and professionalism have provided me the opportunity to help bring some positive changes in lives of those we serve. Please accept this cover letter and attached resume as an application for the role of Client Support Worker. I look forward to discussing the position in further detail with you and can be reached at 647-291-9682 for an interview. Thank you.
Sincerely,
Dennis Byaruhanga
Languages
English
Professional Working
Timeline
Intake Worker
Salvation Army - MAXWELL MEIGHEN CENTRE
01.2018 - Current
PSW Approach to Quality Care (Certificate) -
University of Toronto
Bachelor Degree in Social Work -
Kyambogo University, Kampala
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