DENNIS ADAMS
Ottawa,ON
Summary
Dedicated service professional with 10 years’ experience in busy retail environments and supporting diverse groups of guests. Known for staying calm under pressure, adapting quickly to changing demands, and maintaining a positive, engaging atmosphere. Brings a steady, reliable presence, strong judgment, and a natural ability to read situations and respond appropriately.
Overview
13
13
years of professional experience
Work History
Rank & Rally Associate
Compass Group Ltd
Ottawa, ON
04.2026 - Current
- Provides customer service and assists fans with merchandise purchases.
- Operates the POS system and processes transactions.
- Maintains merchandising standards and restocks items as needed.
- Supports back‑of‑house operations.
Supervisor / Merchandiser
Shoppers Drug Mart
Ottawa, ON
07.2013 - 12.2025
- Balanced tills, processed daily deposits, and maintained accurate financial records.
- Managed $14,000 in daily lottery transactions with precision and accountability.
- Opened and closed the store as a trusted key holder.
- Assisted large volumes of customers, answered questions, and provided product guidance.
- De-escalated conflicts, removed trespassers, and maintained a safe environment.
- Built strong customer relationships and ensured a welcoming atmosphere.
- Rotated stock, completed low-stock counts, and received shipments.
- Entered data into company systems and tracked shortages.
Stock Specialist
Nestlé Nespresso
Ottawa, ON
05.2022 - 03.2023
- Picked and prepared customer orders with accuracy.
- Organized shipments and maintained off-site storage inventory.
- Managed waste, recycling, and cleanliness of work areas.
Commercial Cleaner
GDI Facility Services
02.2018 - 10.2019
- Cleaned and maintained commercial buildings, including floors and equipment.
- Operated walk-behind carpet cleaners and trained temporary staff.
- Ensured safety and compliance with cleaning procedures.
Education
Grade 10 - undefined
Skills
- Guest Service
- Cash Handling
- Till Balancing
- Conflict Resolution
- Safety Monitoring
- Computer Skills
- Key Holder Duties
- Team Leadership
- Training
- Record Keeping
- Data Entry
- Inventory Control
- Merchandising
- Time Management
- Multitasking
- Enforcement
- Attention to Detail
- Crowd Flow Management
- Point-of-Sales (POS) Systems
Qualifications Highlights
- Strong guest-service background with consistent positive interactions in high-traffic environments.
- High accuracy with cash handling, deposits, and daily lottery totals.
- Experienced in monitoring customer behaviour and maintaining safe public spaces.
- Skilled in conflict resolution, de-escalation, and enforcing rules respectfully.
- Comfortable working in fast-paced, high-pressure settings requiring focus and multitasking.
- Proven ability to maintain professionalism and composure during difficult interactions.
- Reliable, punctual, and trusted with key-holder responsibilities.
- Strong communication skills, both in-person and in moderated online environments.
- Excellent attention to detail in record keeping, data entry, and inventory accuracy.
Volunteer Experience
Co-Creator & Peer Supporter, PTSD Community Discord, Online, 2026-01-01, Present, Provide peer support in a structured, safety-focused environment., Moderate discussions, manage conflicts, and maintain respectful communication., Designed and organized server layout for efficient user navigation.
Timeline
Rank & Rally Associate - Compass Group Ltd
04.2026 - Current
Stock Specialist - Nestlé Nespresso
05.2022 - 03.2023
Commercial Cleaner - GDI Facility Services
02.2018 - 10.2019
Supervisor / Merchandiser - Shoppers Drug Mart
07.2013 - 12.2025
St. Nicholas Adult High School - Grade 10,