Heather Zachary
Lancaster
Summary
Driven by a passion for exceptional guest service and a track record of increasing sales conversion rates, my tenure at The Walt Disney Company has honed my expertise in retail sales and guest engagement. Leveraging strong communication skills and POS system operations, I've consistently enhanced shopping experiences, fostering loyalty and driving repeat business.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
The Walt Disney Company
01.2022 - 12.2024
- Greeting the guests and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for the guests.
- Helped guests complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving the guests issues while adhering to company policies.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeting guests and provided outstanding guests service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Enhanced store appearance with shelf organization and cleanliness.
- Engaged with the guests on sales floor, offering assistance and improving shopping experience.
- Handled guests complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to the guests needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivering excellent shopping experiences for the guests.
- Delivered energetic responses to guests in-store and by telephone, going above and beyond to serve needs.
- Wrapped, boxed and weighed bakery/treat department products.
- Performed cash, card, and check transactions to complete guests purchases.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CA06.1995
Skills
- Proper food handling
- Guest service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Guest assistance
- Cash handling
- Guest engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Cash register operation
- Professional appearance
- Store maintenance
- Phone etiquette
- POS system operations
- Guest needs assessment
- Transaction processing
- Stock replenishment
- Product recommendations
- Product merchandising
- Product demonstrations
- Shelf stocking
- Gift card management
- Loyalty promotion
- Returns and exchanges
- Barcode scanning
- Positive and professional
- Sell souvenirs
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Organization
- Adaptable and flexible
- Positive guest engagement
- Goal driven
- Flexible hours
Accomplishments
Working with guests at Disneyland I have received multiple Cast compliments and 2 City Hall compliments.
Timeline
Retail Sales Associate
The Walt Disney Company
01.2022 - 12.2024
High School Diploma -
Antelope Valley High School
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