Denise Michel Osborne
Rohnert Park
Summary
Results-oriented professional with extensive customer service experience and a proven track record in client satisfaction. Successfully owned and operated a sales and design studio, leading a team and achieving sustained success for seven years. Transitioned to focus on family, bringing a strong work ethic and dedication to every opportunity.
Overview
23
23
years of professional experience
Work History
Customer Service Sales Representative
Teevax Appliance Center
Santa Rosa
03.2019 - 02.2026
- Guided customers in selecting suitable appliances based on individual needs.
- Delivered timely product information, resolving customer inquiries to enhance experience.
- Resolved customer complaints with professionalism and empathy, fostering positive relationships.
- Educated customers on appliance features and maintenance best practices.
- Processed sales transactions efficiently using point-of-sale systems.
- Performed follow-up calls to confirm customer satisfaction, reinforcing commitment to service.
- Collaborated with team members to refine customer service strategies.
- Maintained an organized sales floor to enhance product visibility.
Customer Service Sales and Design
Pedersen's Furniture
Santa Rosa
08.2014 - 03.2019
- Collaborated with clients to design effective product layouts and displays.
- Prepared detailed presentations showcasing design concepts and product offerings.
- Provided expert advice on product selection to enhance performance.
- Facilitated training sessions to educate clients on new product features and benefits.
- Managed client accounts to maintain satisfaction through timely communication.
- Resolved customer complaints and escalated complex issues to upper management for resolution.
- Maintained accurate records of sales activities, including quotes, orders, invoices, and payments.
Manicurist
Coldwater Creek The Spa
Santa Rosa
08.2010 - 03.2014
- Provided exceptional manicures and pedicures using sterilized tools and techniques.
- Consulted with clients to personalize nail care preferences and styles.
- Recommended tailored nail care products based on individual client needs.
- Ensured cleanliness of workstation and compliance with sanitation protocols to promote client safety.
- Cultivated welcoming atmosphere to enhance client comfort and satisfaction during services.
- Trained new staff in advanced manicure and pedicure techniques.
- Managed appointment scheduling to optimize service flow and minimize wait times.
- Monitored current trends in nail art and design techniques to provide clients with innovative and contemporary options.
Sales and Design-Business Owner
Gently worn Interior's, Inc
Santa Rosa
07.2003 - 02.2007
- Developed marketing strategies to enhance store visibility and drive sales growth.
- Trained staff on customer service and product knowledge to elevate sales performance and reinforce company values.
- Analyzed sales data to identify growth opportunities and optimize operations.
- Managed daily operations, optimizing inventory levels and assigning tasks to enhance workflow.
- Oversaw financial transactions, maintaining accurate records and reviewing statements to support profitability.
- Fostered vendor relationships to secure quality products at competitive prices.
- Maintained store cleanliness and organized merchandise displays for a welcoming environment.
- Resolved customer issues promptly to ensure positive shopping experiences.
Education
Licensed Manicurist - Cosmetology
Lytle's Beauty College
Wikiup06-1995
Associate of Arts - Business Administration
SRJC
Santa Rosa, CA06-1990
High School Diploma -
Fresno High School
Fresno06-1988
Skills
- Customer relationship management
- Sales transactions
- Point-of-sale systems
- Product knowledge
- Complaint resolution
- Customer engagement
- Follow-up techniques
- Account management
- Staff training
- Problem solving
- Effective communication
- Persuasive communication
- Written communication
- Email communication
- Active listening
- Team collaboration
- Visual merchandising
- Relationship building
Timeline
Customer Service Sales Representative
Teevax Appliance Center
03.2019 - 02.2026
Customer Service Sales and Design
Pedersen's Furniture
08.2014 - 03.2019
Manicurist
Coldwater Creek The Spa
08.2010 - 03.2014
Sales and Design-Business Owner
Gently worn Interior's, Inc
07.2003 - 02.2007
Licensed Manicurist - Cosmetology
Lytle's Beauty College
Associate of Arts - Business Administration
SRJC
High School Diploma -
Fresno High School