Denise Sandoval
Hacienda Heights
Summary
Professional with strong background in coffee service and team leadership. Skilled in customer service, inventory management, and quality control. Known for fostering team collaboration, adapting to changing needs, and consistently achieving operational goals. Reliable and results-driven, with focus on maintaining high standards and enhancing customer experiences.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Brea, CA
07.2023 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, effectively handling orders and addressing inquiries promptly.
- Trained new team members on operational procedures and best practices for beverage preparation.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Retail Associate
amazon fresh
Fullerton, CA
06.2021 - 10.2023
- Keeping shelves stocked and maintaining inventory, ensuring the customer has the best shopping experience possible
- Monitored compliance with safety standards and company policies during daily operations.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Delighted customers by answering questions and offering up recommendations
- Trained new employees
- Trained to operated cash register
- Works efficiently to meet hourly deadlines
- Trained new associates on operational procedures and best practices for efficiency.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
Temporary Employee
Michael Montgomery DDS,MAGD
Playa del Rey, CA
07.2020 - 08.2020
- In charger of sterilizing dental instruments
- Cleaning dental operatory
- Restocking dental instruments in room
- Filed away patients files
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Education
High school diploma -
Santa Fe
Santa Fe Springs, CA06.2020
Associate Degree in Diagnostic Sonography - Diagnostic Sonography
Platt College
Anaheim, CA05.2028
Skills
- Problem-solving
- Active listener
- Exceptional customer service
- Cash register operation
- Safe food handling
- Excellent memory
- Hospitality service expertise
- POS system operation
- Quality control
- New hire training
- Conflict mediation
Timeline
Barista
Starbucks
07.2023 - Current
Retail Associate
amazon fresh
06.2021 - 10.2023
Temporary Employee
Michael Montgomery DDS,MAGD
07.2020 - 08.2020
High school diploma -
Santa Fe
Associate Degree in Diagnostic Sonography - Diagnostic Sonography
Platt College