Denise Koshman
North Cooking Lake,AB
Summary
Accomplished manager with expertise in inventory management and team leadership at Liquor Depot. Enhanced stock accuracy and availability, boosting sales by 15%. Skilled in customer service and staff development, fostering a high-performing team. Proven ability to implement effective strategies, ensuring compliance and profitability. Strong communicator with a focus on achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Manager
Liquor Depot
09.2014 - 05.2019
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Trained and mentored staff on customer service best practices and product knowledge.
- Developed promotional strategies to increase sales during peak seasons.
- Implemented loss prevention measures to reduce shrinkage and improve profitability.
- Evaluated team performance, providing constructive feedback to foster professional growth.
- Ensured compliance with liquor regulations and company policies through regular audits.
- Managed scheduling and staffing to ensure optimal coverage during high-traffic periods.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Early Morning Stocker
Target
03.2011 - 03.2011
- Stocked shelves efficiently, ensuring optimal product placement and availability for customers.
- Organized inventory, maintaining accurate records of stock levels and product rotations.
- Collaborated with team members to streamline restocking processes and improve workflow efficiency.
- Monitored expiration dates, reducing waste through timely removal of outdated products.
- Assisted in training new staff on stocking procedures and safety protocols.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 20 pounds.
- onCsistently lifted materials weighing as much as [Number] pounds.
- Helped customers locate desired items and transfer oversized items to vehicles.
Education
High School Diploma -
Gravelbourg High School
Gravelbourg, SKSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Shift scheduling
Accomplishments
- Supervised team of 10+ staff members.
Languages
french
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Liquor Depot
09.2014 - 05.2019
Early Morning Stocker
Target
03.2011 - 03.2011
High School Diploma -
Gravelbourg High School