Denise Heycock
Toronto,ON
Summary
Enthusiastic Outreach Worker with many years of experience. Committed to comprehensive care and community advocacy. Adept at connecting individuals and helping with day-to-day struggles while planning for future goals.
Motivated Social Services Case Manager displaying high level of flexibility, adaptability and organizational skills. Superior leadership skills and demonstrated track record of success working with diverse client populations in one-on-one and group settings.
Overview
6
6
years of professional experience
Work History
Outreach Worker ( Special Clients)
519 Community Centre
Toronto, Ontario
04.2008 - 09.2014
- Developed and implemented outreach plans to engage target populations.
- Conducted needs assessments of clients in order to develop individualized service plans.
- Initiated contact with potential clients through phone calls, emails, and home visits
- Targeted hard to reach clients and clients in what was considered dangerous environments
- Advised clients on legal matters such as filing for disability benefits or applying for social security income.
- Participated in team meetings regarding program goals and objectives.
- Assisted individuals with completing applications for government benefits programs.
- Provided crisis intervention services when needed.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
Education
Associate of Arts - Social Sciences
University of Western Ontario
London, ON05-1991
Skills
- Event planning
- [Language] proficiency
- Community engagement
- Data collection
- Client advocacy
- Outreach strategies
- Culturally sensitive
- Crisis management
- Community relations
- Exceptional communication
Timeline
Outreach Worker ( Special Clients)
519 Community Centre
04.2008 - 09.2014
Associate of Arts - Social Sciences
University of Western Ontario