DENISE EMELO
Ottawa
Summary
Accomplished retail specialist with expertise in merchandise display, performance analysis, and brand awareness. Skilled in coordinating promotions and building displays to drive sales. Proven ability to analyze consumer buying habits and generate detailed performance reports. Excellent communication and problem-solving skills, with a focus on delivering exceptional customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Specialist
Brand Momentum
10.2023 - Current
- Identified trends in consumer buying habits through analysis of data gathered from surveys and feedback forms
- Developed strong knowledge of retail products and services to effectively promote sales
- Performed inventory management tasks such as tracking stock levels, ordering items, and restocking shelves
- Ensured compliance with applicable safety regulations by conducting regular inspections
- Generated detailed monthly reports outlining key performance indicators related to sales goals
Customer Service Representative
Hinduja Global Solutions
08.2020 - 10.2023
- Handling 50+ customer interaction per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells
- Collate source data such as customers names, addresses, phone numbers, credit card informations and enter data into various customer service softwares
Retail Supervisor
Salvation Army
05.2014 - 08.2020
- Addressed customers courteously using suitable methods and problem-solving skills
- Effectively answers customers' questions and addresses problems and complaints in person and through phone calls
- Built and maintained harmonious relationships with peers and upper management
- Keeps up-to-date on current market and product trends to provide superior customer service
- Capable to handle the needs of multiple customers simultaneously in a fast-paced retail environment
- Lead pricer
- Open/Close store (Counting floats, bank deposit, Fill up DSR, Send receipts to the office)
- Knowledge in working POS including refunds, helping it support to fix issues
- Utilized interpersonal communication skills to successfully resolve customer complaints
- Helped store management with recruiting, identifying talent for associate positions
- Monitored performance metrics to help achieve or exceed store goals
- Drove positive customer experiences by building customer relationships and providing solutions to needs
- Created weekly work schedules for retail staff according to business needs
- Assisted in resolving issues between coworkers or customers quickly and effectively
Skills
- Merchandise Display
- Performance Analysis
- Brand Awareness
- Display building
- Promotion Coordination
- Marketing
Certification
First Aid & CPR, 02/01/20
Timeline
Retail Specialist
Brand Momentum
10.2023 - Current
Customer Service Representative
Hinduja Global Solutions
08.2020 - 10.2023
Retail Supervisor
Salvation Army
05.2014 - 08.2020
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