Miracle Moore
Santee
Summary
Reliable and upbeat RETAIL SPECIALIST successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Retail Specialist
U.S. Navy Active Duty
03.2022 - 01.2026
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Resolved customer complaints in professional and timely manner.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to subordinates.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Cleaned machine filters and lubricated equipment.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Supported fellow staff members with delivery and pickup of customer orders.
- Delivered superior customer service by responding to inquiries and complaints.
Chaplain Assistant
U.S. Navy Active Duty
10.2023 - 01.2026
- Managed office and maintained records and files to offload administrative duties from chaplain.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
High School Diploma -
HERITAGE HIGH SCHOOL
Newport News, VA06-2020
Skills
- Store operations
- Data tracking
- Merchandise display
- Point of sale systems
- Customer service
- Customer engagement
- Sales
Timeline
Chaplain Assistant
U.S. Navy Active Duty
10.2023 - 01.2026
Retail Specialist
U.S. Navy Active Duty
03.2022 - 01.2026
High School Diploma -
HERITAGE HIGH SCHOOL