Denise D. McIntosh
Anaheim,CA
Summary
Results-focused shipping, facilities, and transportation specialist with 18 years of experience in mailroom, facilities, and courier services. Known for approachable style, excellent listening skills, and ability to quickly assess customer needs. Skilled in diffusing escalated issues and ensuring resolution. Expert in timely package delivery and driving clients in metropolitan areas. Experience includes furniture assembly, wall and floor repairs, screen installation, transportation management, and route coordination. Proficient in OSHA regulations, FED EX, UPS, DHL, and USPS procedures, HAZMAT shipping requirements, training new employees, office painting and relocation, X-Ray package screening, package delivery services, and staff/event scheduling.
Overview
21
21
years of professional experience
Work History
Warehouse Lead Person
PANASONIC AVIONICS CORPORATION
01.2023 - Current
- Designed and launched a comprehensive safety training program, leading to a significant decrease in workplace accidents and injuries among warehouse staff.
- Collaborated with cross-functional teams to identify and resolve order and shipment discrepancies, improving accuracy and customer satisfaction.
- Managed warehouse equipment maintenance schedules, ensuring optimal functionality and reducing costly downtime.
- Optimized picking and packing workflows, increasing order processing efficiency and accelerating shipment preparation.
- Supervised receiving operations, verifying incoming customer repair orders and service parts against purchase orders to maintain accuracy.
- Stocked and organized incoming repair service parts and modification kits, executing delivery transactions in Oracle for precise inventory tracking.
- Processed PTS maintenance repair orders within Oracle, maintaining detailed records and ensuring seamless workflow continuity.
- Implemented improved handling techniques and storage solutions, minimizing product damage and preserving inventory integrity.
Shipping and Fulfillment Assistant Manager
UNIVERSAL MOLDING
01.2019 - 01.2023
- Managed daily shipping operations, overseeing CDL drivers to ensure timely and accurate deliveries.
- Processed shipments efficiently via FedEx, Hawaiian Express, and Old Dominion, utilizing Oracle for internal logistics.
- Directed workload distribution, assigning deliveries, optimizing picking areas, and verifying work orders.
- Recognized for exceptional customer service, praised by department leadership for responsiveness and problem-solving.
- Acted as a liaison between Customer Service and warehouse teams to ensure accuracy and meet delivery deadlines.
- Conducted weekly inventory audits, maintaining replenishment schedules and precise stock records.
- Generated essential shipping documentation, including pick tickets, packing lists, and bills of lading.
- Compiled shipping reports and entered production statistics using Oracle to streamline operational tracking.
- Developed manifests and coordinated driver routes, ensuring reliable and consistent transportation schedules.
- Resolved freight-related challenges, utilizing strategic planning to optimize transport efficiency.
- Maintained strict safety compliance, enforcing workplace protocols to sustain a secure environment.
- Implemented process improvements, identifying cost-saving opportunities within fulfillment center operations.
Senior Screen Installer & Warehouse Lead
CAMPBELL WINDOW FILM
01.2017 - 01.2019
- Provided hands-on training for junior team members in the installation of security screens, ensuring precision and adherence to company standards.
- Managed all warehouse operations, overseeing the receipt and inventory of security screens and film while maintaining accurate stock records.
- Developed and facilitated comprehensive training programs for warehouse staff and screen installers, improving overall efficiency and technical expertise.
- Established an inventory tracking system, allowing sales staff to provide clients with real-time updates on production and installation timelines.
- Selected by upper management to serve as the primary liaison between the screen manufacturer and clients, ensuring seamless communication and issue resolution.
- Recognized for problem-solving abilities, quickly addressing installation challenges to ensure customer satisfaction and project completion.
- Acknowledged by company leadership as the go-to expert for designing and executing impactful trade show displays.
City Carrier Assistant
UNITED STATES POSTAL SERVICE
01.2016 - 01.2017
- Managed mail and parcel distribution, sorting, delivering, and collecting items, including Amazon packages and priority mail.
- Ensured accurate documentation, obtaining receipts and verifying deliveries for high-priority shipments.
- Recognized for exceptional efficiency, mastering mail sorting and delivery procedures with speed and accuracy.
- Adapted seamlessly to peak season demands, effectively handling increased mail volumes during the holiday rush.
Senior Fulfillment Facilities & Transportation Specialist
CNN AMERICA
01.2010 - 01.2016
- Managed transportation specialist scheduling, ensuring accurate coverage and seamless coordination with the assignment desk.
- Oversaw all transportation operations, efficiently handling driver schedules for both routine and special events.
- Led training initiatives for new employees, providing guidance and support for department staff.
- Delivered superior customer service, supporting over 400 employees at the CNN Washington D.C. Bureau.
- Developed annual holiday schedules, optimizing resource allocation for drivers.
- Streamlined scheduling during special events and PTO, eliminating unnecessary overtime and saving the company over $12,000 annually.
- Held high-level security credentials, granting access to the U.S. Capitol, Pentagon, State Department, and White House.
- Played a key role in managing transportation logistics for both inaugurations of President Barack Obama.
- Personally selected to drive On-Air Talent during significant events, including visits from Pope Benedict and Pope Francis.
Fulfillment Facilities Specialist
CNN AMERICA
01.2004 - 01.2009
- Managed customer transportation logistics, ensuring timely arrivals and efficient routing.
- Maintained comprehensive driver assignment records, tracking schedules and providing real-time updates on changes.
- Supported CNN mailroom operations, overseeing day-to-day activities to ensure seamless functionality.
- Developed and maintained procedural and transportation manuals, enhancing productivity and driver training programs.
- Authored the MSDS Manual for the Facilities Department, improving compliance and safety standards.
- Consistently exceeded performance benchmarks, surpassing expected goals and earning departmental recognition.
- Promoted to senior role based on expertise in training new hires and optimizing scheduling to meet CNN America's operational needs.
- Managed inventory of mailroom supplies, reducing shrinkage and optimizing resource allocation.
- Led transportation coordination for historic events, including the funerals of President Reagan (2004) and President Ford (2006), ensuring precise scheduling and execution.
Skills
- Microsoft Windows Microsoft Office: Excel, Word, Outlook Mail and Parcel X-Ray Screening
- ORACLE Forklift Operation Pallet Jacks Delivery Handheld Terminals l Palm Pilots
- Shipping and receiving
- Warehouse safety
- Order picking
Accomplishments
- Awarded “Superior Leadership” distinction by CNN upper management
- Awarded “All Star Accolade” achievement award by CNN America
- U.S. Navy, Honorably Discharged
Timeline
Warehouse Lead Person
PANASONIC AVIONICS CORPORATION
01.2023 - Current
Shipping and Fulfillment Assistant Manager
UNIVERSAL MOLDING
01.2019 - 01.2023
Senior Screen Installer & Warehouse Lead
CAMPBELL WINDOW FILM
01.2017 - 01.2019
City Carrier Assistant
UNITED STATES POSTAL SERVICE
01.2016 - 01.2017
Senior Fulfillment Facilities & Transportation Specialist
CNN AMERICA
01.2010 - 01.2016
Fulfillment Facilities Specialist
CNN AMERICA
01.2004 - 01.2009
Similar Profiles
Kevin RuizKevin Ruiz
Maintenance Service Representitive at Panasonic Avionics CorporationMaintenance Service Representitive at Panasonic Avionics Corporation
Jona BiwotJona Biwot
FAA ODA Inspector at Panasonic Avionics CorporationFAA ODA Inspector at Panasonic Avionics Corporation
Eric GipEric Gip
Maintenance Technician Service Level I at PANASONIC AVIONICS CORPORATIONMaintenance Technician Service Level I at PANASONIC AVIONICS CORPORATION
Gary PagdilaoGary Pagdilao
RN – CLINICAL INSTRUCTOR at Chaffey CollegeRN – CLINICAL INSTRUCTOR at Chaffey College
Karen BahenaKaren Bahena
Administrative Assistant at Majeih Apparel Inc.Administrative Assistant at Majeih Apparel Inc.