Eric Gomez
Los Angeles
Summary
Hands on, goal oriented individual that is seeking a challenging and responsible position with an atmosphere conclusive to professional growth and achievement; where ones initiative and dedication to providing excellent customer service will be welcomed.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Warehouse Lead Person
Levis Strauss & Co
01.2024 - 05.2025
- Supervise, train, and manage warehouse staff, ensuring productivity and meeting goals.
- Monitor and maintain inventory records, ensuring accuracy and proper storage
- Oversee the receiving, handling, and shipping of products, ensuring accuracy and efficiency.
- Coordinate the picking, packing, and shipping of orders, ensuring accuracy and timely delivery.
- Ensure all safety protocols are followed, including the use of PPE, and maintain a safe working environment.
- Communicate effectively with staff, management, and other departments.
Sales Associate
Metro-PCS
07.2015 - 05.2016
- Greeting customers, assisting with product selection, answering questions, and addressing concerns.
- Promoting products, explaining features and benefits, and closing sales.
- Ensuring products are displayed attractively and stocked properly.
- Maintaining accurate inventory records and coordinating with suppliers.
- Handling cash and credit card transactions, and potentially managing refunds.
- Clearly and effectively communicating with customers, colleagues, and supervisors.
- Adhering to dress codes, store policies, and safety regulations.
DMDR Sales Representative
AT & T
08.2007 - 04.2008
- Provided customer service over the phone. Promote, inform and describe services offered for cellular, home phone and internet services. Follow up with customers as necessary to ensure customer satisfaction. Provide problem solving and conflict resolution to irate customers. Complete all paperwork as necessary.
Education
Customer Sales And Service Certification - General Studies
Cerritos College
Norwalk, CA05-2007
High School Diploma - undefined
El Camino High School
Whittier, CA01.2007
Bachelor of Science - Audio Engineering
Los Angeles Film School
Los Angeles, CA06-2020
Skills
- Fluent in English and Spanish
- Employee Development
- Microsoft Office (Excel, PowerPoint)
- Firewire 99/2000 Vista Format
- Apple Software
- Cisco Software
- Maximizing efficiency
- Interact with governing bodies
- Detail directed problem solver
- Administer employee improvement skills
- Public Relations
Certification
- Southeast R.O.P Customer Sales and Service Certification
- Cerritos College
- 2007
- Norwalk, CA
Accomplishments
- Successfully reached $60,000 revenue in one quarter.
- Activated 162 new Radio Shack credit accounts within a one month period.
- Reorganized the store sales program; turning an annual $11,000 loss to a $40,000 profit.
- Six Consecutive AT & T Customer Satisfaction Awards.
- 2007 AT & T Rookie of the Year Award.
- Radio Shack Gold Club Employee Award.
Experience
- Approximately one year experience as an Assistant Manager.
- Directed and oversaw the recruitment process for 23 new hires.
- Trained, supervised and evaluated entry level staff members.
- Warehouse and stock merchandise with forklift experience.
- Conducted frequent inventory checks resulting in lower loss prevention percentages.
Timeline
Warehouse Lead Person
Levis Strauss & Co
01.2024 - 05.2025
Sales Associate
Metro-PCS
07.2015 - 05.2016
DMDR Sales Representative
AT & T
08.2007 - 04.2008
High School Diploma - undefined
El Camino High School
Customer Sales And Service Certification - General Studies
Cerritos College
Bachelor of Science - Audio Engineering
Los Angeles Film School
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