Denise Brookfield
Ottawa,ON
Summary
Talented and committed customer service representative with extensive experience in customer-facing roles. Proven track record of simultaneously managing and prioritizing issues in fast-paced environments. Adept at developing solid relationships with team members while also providing a high level of customer satisfaction.
Overview
22
22
years of professional experience
Work History
Implementation Specialist
Various Software Companies
11.2002 - 01.2025
- Responsible for overseeing a minimum of 5 projects simultaneously ensuring that customer requirements and software configuration align. Focus on customer satisfaction and readiness.
- Configuring software solutions based on best practices, methodologies, and customer business requirements.
- Conducting key activities such as end-user training, user acceptance testing, and support.
- Reviewing customer requirements and ensuring alignment with implementation of their new system(s).
- Creating, maintaining, and distributing documentation relating to assigned project deliverables.
- Documenting and monitoring success criteria for customer satisfaction throughout the implementation.
Customer Service Representative Team Lead
Sobey's
09.2004 - 07.2007
- Led team initiatives to ensure exceptional customer service delivery.
- Cultivated skill development and team cohesion by training and mentoring new representatives.
- Oversaw maintenance of a clean and organized environment, ensuring optimal customer experience.
- Executed stock receiving and pricing procedures to ensure inventory accuracy.
Education
Honours Bachelor of Arts (BA) - Law and history (double majors)
Carleton University
Ottawa, ONComputer Programming - undefined
Institute of Technology
Ottawa, ONSkills
Outstanding Customer Service Hard-Working Familiarity with different POS systems Attention to Detail Excellent Communication Team Collaboration Problem Solving Excellent Organization
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
COMMUNITY INVOLVEMENT
- Soles4Souls, Volunteer, Toronto, ON, Organized donations of used shoes; awarded large donation for charity of choice in recognition of number of contributions; https://www.soles4soulscanada.org
- Big Brothers and Sisters of Ottawa, Volunteer, Ottawa, ON, Helped coordinated Christmas donations; www.bbbsca.ca/donate/hamper/
- Ottawa SPCA, Volunteer, Ottawa, ON, Assisted in landscape maintenance; http://www.ottawahumane.ca/
Timeline
Customer Service Representative Team Lead
Sobey's
09.2004 - 07.2007
Implementation Specialist
Various Software Companies
11.2002 - 01.2025
Honours Bachelor of Arts (BA) - Law and history (double majors)
Carleton University
Computer Programming - undefined
Institute of Technology