Summary
Overview
Work History
Education
Skills
Websites
Languages
Training
Certification
Timeline
Generic

Benyamin Khatamsaz

Bedford,NS

Summary

Results-driven sales and digital marketing professional with a strong background in customer service and technology-driven sales strategies. Successfully managed e-commerce operations, utilizing SEO and data analysis to significantly increase online sales. Expertly guided customers through complex buying decisions by providing expert consultation. Committed to delivering exceptional service and driving business growth, while maintaining a customer-focused approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Online Sales Specialist

Digikala
Tehran, Iran
09.2018 - Current
  • Company Overview: Link: www.digikala.com/seller/9zwep/
  • Managed e-commerce operations on the Digikala marketplace, including product listing optimization, inventory management, and handling customer inquiries
  • Implemented dynamic pricing and promotional strategies based on data analysis to increase sales and conversion rates
  • Ensured high customer satisfaction through prompt support and effective communication throughout the sales process
  • Link: www.digikala.com/seller/9zwep/

Founder & Sales Manager

Kerman Mandegar Retail Store
Kerman, Iran
05.2018 - 02.2025
  • Company information accessible at www.kermanmandegar.com.
  • Established strong digital presence, resulting in increased sales growth.
  • Deployed selective SEO, social media, and retargeting campaigns tailored to improve audience involvement and customer base expansion.
  • Ensured high levels of customer satisfaction leading to repeat clients.
  • Optimized the site's functionality to boost performance.

Business and Sales Manager

Nokhost Sanat Mandegar (NSM)
Tehran, Iran
04.2022 - 09.2024

Education

Doctor Of Veterinary Medicine - Veterinary Medicine

Azad University
Kazeroon
04.2021

Skills

  • Excellent Communication: Ability to clearly convey information to customers Active Listening: Understanding customer needs and responding accordingly Conflict Resolution: Addressing and resolving customer complaints effectively Patience: Handling difficult situations calmly and professionally Positive Attitude: Creating a friendly and welcoming environment for customersCash Handling & Transaction Skills: Cash Register Operation: Familiarity with operating POS systems and handling cash transactions Payment Processing: Experience with credit/debit card, mobile payment systems, and checks Attention to Detail: Ensuring accurate pricing, change, and receipt processing End-of-Day Balancing: Ensuring cash drawers balance at the end of shiftsSales Skills: Product Knowledge: Familiarity with store products and the ability to advise customers Up-selling & Cross-selling: Suggesting additional or related products to increase sales Sales Goal Achievement: Meeting or exceeding daily, weekly, or monthly sales targets Persuasion: Convincing customers to make purchases or take advantage of promotions
  • Direct Sales & Customer Persuasion
  • Customer Service & Client Relations
  • E-commerce & Online Sales
  • Digital Marketing (SEO, Social Media, Online Advertising)
  • Data Analysis & Conversion Optimization
  • Inventory & Logistics Management
  • Organizational Skills:

    Inventory Management: Keeping track of stock, organizing products, and reordering when necessary

    Merchandising: Ensuring that the store layout and displays are attractive and organized

    Multitasking: Managing multiple tasks efficiently during busy shifts

    Technical Skills:

    POS System Proficiency: Expertise in point-of-sale software and hardware

    Basic Computer Skills: Using spreadsheets, databases, and store management software

    Cash Register and Barcode Scanner Operation: Familiarity with scanning products and processing transactions

    Time Management:

    Efficiency: Completing tasks quickly and accurately during busy hours

    Prioritization: Managing workload and customer service without compromising quality

    Teamwork & Collaboration:

    Teamwork: Working cooperatively with colleagues to meet store goals and maintain a positive work environment

    Leadership (if applicable): Managing or supervising staff, ensuring the store runs smoothly

    Problem-Solving:

    Issue Resolution: Solving problems that may arise, such as inventory issues or customer complaints

    Quick Decision-Making: Making timely decisions when faced with challenges

    Attention to Detail:

    Accurate Pricing: Ensuring products are correctly priced and labeled

    Quality Control: Verifying product condition and checking for damages

Languages

English
Professional Working
Persian
Native or Bilingual

Training

  • Advanced Digital Marketing – Coursera
  • SEO & Content Marketing – Udemy
  • Sales and Customer Persuasion – HubSpot Academy
  • E-commerce Strategy & Growth – Google Digital Garage
  • Social Media Marketing – LinkedIn Learning

Certification

• Advanced Digital Marketing – Coursera

• SEO & Content Marketing – Udemy

• Sales and Customer Persuasion – HubSpot Academy

• E-commerce Strategy & Growth – Google Digital Garage

• Social Media Marketing – LinkedIn Learning

Timeline

Business and Sales Manager

Nokhost Sanat Mandegar (NSM)
04.2022 - 09.2024

Online Sales Specialist

Digikala
09.2018 - Current

Founder & Sales Manager

Kerman Mandegar Retail Store
05.2018 - 02.2025

Doctor Of Veterinary Medicine - Veterinary Medicine

Azad University
Benyamin Khatamsaz