Denis St. Onge
Edmonton,AB
Summary
Proven Transportation Coordinator with a track record of enhancing transportation efficiency and customer satisfaction at Iron Mountain Canada in the Northern Alberta market. Strong focus on team collaboration and adaptability in dynamic situations. Achieved significant improvements in fleet performance and service metrics through strategic planning and effective communication.
Overview
25
25
years of professional experience
Work History
Transportation Coordinator
Iron Mountain Canada
11.2011 - Current
- Resolved customer issues efficiently while maintaining high levels of satisfaction.
- Improved transportation efficiency by streamlining route planning.
- Collaborated with all departments using productive and constructive communication.
- Tracked client services daily and diligently to proactively ensure clent satisfaction.
- Oversaw preventive maintenance, scheduled repairs and yearly CVIs to maximize fleet performance and minimize downtime.
- Maintained safe work environment and contributed positively to a productive and supportive work culture.
- Analyzed transportation data to identify improvement opportunities and exceed global service metrics.
Route Sales Trainer
Van Houtte Coffee Services
03.2000 - 10.2011
- Streamlined onboarding process for new hires, ensuring proper training in product knowledge, sales techniques, and company policies in adherence to corporate goals and expectations.
- Maximized revenue growth by implementing effective upselling and cross-selling strategies in training.
- Fostered a positive learning environment that encouraged open dialogue, collaboration, and continuous improvement among team members.
- Boosted overall customer satisfaction rates by emphasizing the importance of exceptional service during all stages of the sales process in trainings.
- Built and maintained professional relationships with vendors and suppliers.
Education
Journalism
Grant MacEwan University
Edmonton, ABSkills
- Route Optimization and Planning
- Transportation Scheduling and Dispatching
- Accurate Data Entry
- Workflow Coordination
- Warehouse Operations
- Fleet Maintenance
Languages
English
Native or Bilingual
Interests
- Vegetable Gardening
- Music
- DIY and Home Improvement
- Tennis
Timeline
Transportation Coordinator
Iron Mountain Canada
11.2011 - Current
Route Sales Trainer
Van Houtte Coffee Services
03.2000 - 10.2011
Journalism
Grant MacEwan University
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