Denilson Santamaria
Santa Ana
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Resilient in developing teams while improving processes and increasing productivity. Bringing in excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Sales Advisor
K1 Speed
08.2022 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Logistics Manager
Nike, Orange
07.2021 - 01.2023
- Monitored logistics performance and identified improvement opportunities.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Operations Director
Chick-Fil- A
08.2017 - 06.2021
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Reviewed financial and operational reports on regular basis to make effective decisions.
Education
Bachelor of Applied Science - International Business
Cal State Long Beach
Long Beach, CA05.2023
Skills
- Communication
- Leadership
- Bilingual
- Grace
- Team Relationships
- Work flow planning
Timeline
Sales Advisor
K1 Speed
08.2022 - Current
Logistics Manager
Nike, Orange
07.2021 - 01.2023
Operations Director
Chick-Fil- A
08.2017 - 06.2021
Bachelor of Applied Science - International Business
Cal State Long Beach
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