Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DengYu Yuan

Victorua,Brith Columnia

Summary

Efficient professional with 6.5+ years of experience and a proven knowledge of service, and customer satisfaction. Aiming to leverage skills to successfully fill the reception at the company.

Overview

5
5
years of professional experience

Work History

Manager

Golden City Restaurant
04.2022 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Waitress

Jade Fountain Restaurant
12.2019 - 12.2021
  • Request and record customer orders, and compute bills using cash registers, or machines
  • Serve customers on time both in the restaurant as well as online orders
  • Accept payment from customers, and make change as necessary
  • Clean and organize eating, service, and kitchen areas

Customer Service Representative

Quality Online Education Group
05.2019 - 10.2019
  • Resolve customers' service or billing complaints
  • Solicit sales of new or additional services
  • Recommend improvements in services
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Certification -

CAMOSUN COLLEGE
Victoria, BC
12.2021

Bachelor of Arts (B.A.) - Business English

GUANGDONG NANHUA VOCATIONAL COLLEGE
Guangzhou, Guangdong
06.2015

Skills

  • Customer service
  • Staff management
  • Relationship building

Languages

English
Professional Working

Timeline

Manager

Golden City Restaurant
04.2022 - 08.2024

Waitress

Jade Fountain Restaurant
12.2019 - 12.2021

Customer Service Representative

Quality Online Education Group
05.2019 - 10.2019

Certification -

CAMOSUN COLLEGE

Bachelor of Arts (B.A.) - Business English

GUANGDONG NANHUA VOCATIONAL COLLEGE

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DengYu Yuan