Dena Truelove
San Diego
Summary
Detail-oriented professional skilled in data management, administrative support, and team collaboration. Proven ability to maintain organized records and enhance operational efficiency in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Long Term Sub /Office Clerk
San Diego Unified School District
San Diego, CA
01.2026 - Current
- Processed student enrollment forms and maintained accurate student records.
- Operated office equipment including printers, copiers, and fax machines efficiently.
- Provided clerical support during events, ensuring smooth operation of school activities.
- Adapted quickly to changing priorities while maintaining a high level of service quality.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Supported communication between parents, students, and faculty through effective phone and email correspondence.
- Organized and maintained filing systems to ensure easy access to essential documents.
Paraeducator, Special Education
San Diego Unified School District
San Diego, CA
01.2023 - 01.2026
- Collaborated with teachers to implement classroom strategies tailored to diverse learning needs.
- Assisted in behavior management techniques, fostering a positive and productive classroom environment.
- Facilitated small group instruction, reinforcing concepts through targeted support and resources.
- Adapted instructional materials to meet varying student abilities, promoting engagement and understanding.
- Participated in team meetings to discuss student performance and contribute to strategic planning efforts.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Supported students'' social-emotional development through one-on-one counseling sessions and group activities.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Monitored student progress and provided feedback to educators on academic development and challenges.
Account Manager, Inside Sales
Arey Jones Educational Solutions
San Diego, CA
10.2020 - 01.2023
- Managed client relationships to enhance customer satisfaction and retention.
- Developed tailored solutions to meet diverse educational needs of clients.
- Collaborated with cross-functional teams to streamline sales processes.
- Conducted product demonstrations and training sessions for clients and staff.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
- Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Coordinated onboarding efforts for new team members, providing mentorship and guidance as they acclimated to their roles.
Account Executive
Corelogic CREDCO
San Diego, CA
01.2010 - 11.2017
- Cultivated relationships with clients to ensure satisfaction and retention.
- Coordinated account management activities, enhancing client engagement strategies.
- Developed tailored solutions based on client needs and market trends.
- Analyzed performance metrics to drive strategic decision-making and optimize service delivery.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
Account Manager, Inside Sales
CoreLogic CREDCO
San Diego, CA
03.2004 - 01.2010
- Analyzed market trends to inform strategic sales initiatives and product offerings.
- Oversaw contract negotiations, ensuring alignment with client expectations and company policies.
- Mentored junior sales team members, fostering professional development and knowledge sharing.
- Implemented CRM systems to improve workflow efficiency and data management practices.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
- Developed and implemented sales strategies to increase revenue.
- Provided comprehensive sales reports, offering valuable insights into trends and areas for improvement within the sales process.
- Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
- Strategically prioritized workload based on account size, potential revenue gains, or risk factors affecting success.
- Increased overall revenue by identifying upselling opportunities and presenting relevant product offerings to existing clients.
- Updated accounts and maintained long-term relationships with clients.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Worked closely with other departments to promote products and marketing campaigns.
- Designed survey method to evaluate inside sales team.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
Senior Compliance Specialist
CoreLogic CREDCO
San Diego, CA
09.2001 - 03.2004
- Developed and implemented compliance policies aligning with regulatory standards.
- Conducted risk assessments to identify potential compliance gaps and vulnerabilities.
- Led cross-functional training sessions to enhance understanding of compliance requirements.
- Monitored industry regulations, ensuring timely updates to internal processes and procedures.
- Streamlined reporting processes, improving efficiency in compliance documentation and tracking.
- Drove initiatives to improve compliance audit outcomes through proactive risk management strategies.
- Served as primary liaison between the company and regulatory agencies, ensuring open lines of communication for resolving issues promptly.
- Reduced potential compliance risks by proactively identifying areas of concern and developing action plans for resolution.
- Managed responses to external audits, resulting in timely completion and minimal findings or penalties.
- Supported and trained customers on compliance-related issues.
- Created and maintained compliant work environment.
Customer Service Representative
CoreLogic CREDCO
San Diego, CA
05.1998 - 09.2001
- Resolved customer inquiries efficiently, utilizing multiple communication channels.
- Managed account updates and corrections in compliance with company policies.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained new team members on customer service protocols and system navigation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Data Entry
CoreLogic CREDO
San Diego, CA
06.1995 - 05.1998
- Enhanced efficiency by streamlining data entry processes and implementing time-saving techniques.
- Followed data entry protocols, rules and regulations.
- Improved overall workflow efficiency through the implementation of standardized data entry procedures.
- Managed data entry tasks for numerous contracts, ensuring accuracy and timely completion.
Education
High School Diploma -
Grossmont High School
La MesaSkills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Team collaboration
- File maintenance
- Administrative support
- Telephone reception
- Word processing
Timeline
Long Term Sub /Office Clerk
San Diego Unified School District
01.2026 - Current
Paraeducator, Special Education
San Diego Unified School District
01.2023 - 01.2026
Account Manager, Inside Sales
Arey Jones Educational Solutions
10.2020 - 01.2023
Account Executive
Corelogic CREDCO
01.2010 - 11.2017
Account Manager, Inside Sales
CoreLogic CREDCO
03.2004 - 01.2010
Senior Compliance Specialist
CoreLogic CREDCO
09.2001 - 03.2004
Customer Service Representative
CoreLogic CREDCO
05.1998 - 09.2001
Data Entry
CoreLogic CREDO
06.1995 - 05.1998
High School Diploma -
Grossmont High School
Voted Classified Employee of the Year by my Peers in 2024-2025
It was such an honor to be voted the Classified Employee of the Year for the 2024-2025 school year by the teachers after only being at the school for 1 year. I love being with kids and among families. It's where I truly have always wanted to be and just never knew!